Massachusetts-based Pegasystems has launched a customer relationship management tool for the wealth management industry.
The PegaCRM Private Banking software provides relationship managers with a holistic customer view and consolidates information from disparate back-end and third-party systems. These customer interactions can be accessed across multiple touchpoints.
Users are able to change the rules that drive application behavior, streamline collection and reporting of due diligence information for prospective clients and automate the client approval processing, from entry to resolution.
The solution also monitors regulatory requirements for accepting new clients by applying business rules consistently and maintaining a secure audit trail of all activities and information.