Tinkoff introduces Oleg the voice assistant

Tinkoff introduces Oleg the voice assistant

Russia's Tinkoff has unveiled Oleg, a "polite but also firm" voice assistant who can help customers with everything from transferring money to making restaurant reservations.

Tinkoff says Oleg is the first voice assistant built from the ground up by a financial institution.

He is, says the bank, a young man who is "funny" but has an "inkling that he's not human" and "won’t teach anyone how to live life, unless he’s specifically asked".

Available through the Tinkoff mobile app, Oleg can recognise and interpret different user commands, ask follow-up questions, solve problems and speak on a variety of topics.

At launch, the assistant can be used to transfer money between Tinkoff and Sberbank accounts, make restaurant reservations, book beauty salon appointments, buy cinema tickets, offer advice on banking and stocks (as well as life), and request and email documents.

The assistant is being trained using Tinkoff's supercomputer capabilities as part of its AI first strategy, and customers can help by giving 'likes' or 'dislikes' to his responses.

Finextra spoke to Tinkoff CEO Oliver Hughes at the recent Money 20/20 conference about how the bank is using AI across their business lines:

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