26 May 2017
Visit EBAday.com

ING digitises current account opening in Germany

09 May 2017  |  5805 views  |  0 ING logo

ING's German arm has completely digitised its current account opening process, enabling would-be customers to ditch paper and signatures in exchange for video-chat authentication.

To set up an account with ING-DiBa, Germans visit the bank's website, enter their personal details, accept the terms and conditions and authenticate themselves with a quick video chat.

ING says that in most cases an application can be instantly checked and executed. All documents related to the account opening are sent digitally to the new customer.

The new account opening process is just part of a larger programme, called Welcome, at digital-only bank ING-DiBa.

Recently, it introduced a way to make the loan application process easier and faster by enabling applicants to allow ING to instantly verify the income on their reference account - even if it is with another bank.

This, combined with automations in the back-end, has helped to bring down the processing time of consumer loans by two-thirds.

"These digital services enable convenient banking for our customers - anytime, anywhere," says Katharina Herrmann, head, retail, ING in Germany.

Dutch-based ING is planning to bring its German innovations to other countries as part of its Unite programme to create a "consistent, unique and differentiating customer experience".

Comments: (0)

Comment on this story (membership required)

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board: sign up now

Related stories

Cash in retreat, but not dead yet - ING

Cash in retreat, but not dead yet - ING

26 April 2017  |  6215 views  |  4 comments | 13 tweets | 18 linkedin
ING aims to take blockchain experimentation to the next level

ING aims to take blockchain experimentation to the next level

31 January 2017  |  22051 views  |  1 comments | 37 tweets | 41 linkedin
ING pulls plug on P2P payments app Twyp

ING pulls plug on P2P payments app Twyp

29 November 2016  |  7419 views  |  1 comments | 16 tweets | 15 linkedin
70% of Americans prefer digital to branch for account opening

70% of Americans prefer digital to branch for account opening

06 March 2015  |  22425 views  |  0 comments | 35 tweets | 26 linkedin
Lloyds to accept electronic photo ID docs for online account opening

Lloyds to accept electronic photo ID docs for online account opening

11 February 2015  |  14650 views  |  7 comments | 28 tweets | 17 linkedin

Related company news

 

Related blogs

Create a blog about this story (membership required)
Visit www.capgemini.com/worldreportsvisit www.ebaday.comDownload the paper now

Top topics

Most viewed Most shared
BBVA launches Open API marketplaceBBVA launches Open API marketplace
11848 views comments | 49 tweets | 77 linkedin
Bank/fintech collaboration can take transaction banking to new heightsBank/fintech collaboration can take transa...
7297 views comments | 12 tweets | 24 linkedin
TransferWise launches multi-currency business bank accountsTransferWise launches multi-currency busin...
6083 views comments | 12 tweets | 20 linkedin
Enterprise Ethereum Alliance triples in sizeEnterprise Ethereum Alliance triples in si...
6004 views comments | 15 tweets | 17 linkedin

Featured job

Six Figure Base + Commission + Stock Options
London

Find your next job