22 August 2017
Visit http://response.ncr.com

Lloyds tech problems run to second day

12 January 2017  |  6225 views  |  2 lloyds logo

Confusion reigns among customers of Lloyds Banking Group as the UK institution says it can offer no timescale for the resolution of intermittent tech issues that have knocked out mobile and online banking for a second day running.

The ongoing problems, which first emerged on Wednesday, have caused frustration among customers after the bank initially promised that it had squashed the bugs and normal service had been restored.

The reassurances fell on deaf ears, however, as customers continued to be locked out on Thursday morning.
Lloyds has apologised to customers for the blackout, but has yet to give any explanation for the problems, nor given a timescale for recovering service levels.

Comments: (2)

Hitesh Thakkar
Hitesh Thakkar - FIS Payments Software and Services India - India | 12 January, 2017, 14:06

Surprised as well as confused - Bank must have applied some software patches to fix bugs, put some enhancements which could have created glitches.

Is the issue so serious and unpredicatable that, Roll back plan has also back fired ?? If it is so, then it's dangerous to keep money with such setup.

Be the first to give this comment the thumbs up 0 thumb ups! (Log in to thumb up)
Ketharaman Swaminathan
Ketharaman Swaminathan - GTM360 Marketing Solutions - Pune | 12 January, 2017, 18:04

@HiteshThakkar + 1. LOL "it's dangerous to keep money with such setup.":)

Be the first to give this comment the thumbs up 0 thumb ups! (Log in to thumb up)
Comment on this story (membership required)

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board: sign up now

Related stories

Lloyds agrees £1.9 billion MBNA takeover

Lloyds agrees £1.9 billion MBNA takeover

20 December 2016  |  11825 views  |  0 comments | 9 tweets | 16 linkedin
Lloyds takes the axe to more staff

Lloyds takes the axe to more staff

12 October 2016  |  4385 views  |  0 comments | 2 tweets | 5 linkedin
Lloyds to cut further 3000 jobs and close 200 branches in wake of Brexit vote

Lloyds to cut further 3000 jobs and close 200 branches in wake of Brexit vote

28 July 2016  |  11280 views  |  10 comments | 9 tweets | 5 linkedin
Lloyds axes IT staff, closes 23 branches

Lloyds axes IT staff, closes 23 branches

29 June 2016  |  5800 views  |  1 comments | 10 tweets | 9 linkedin
Lloyds to eliminate 625 jobs as deeper cuts loom

Lloyds to eliminate 625 jobs as deeper cuts loom

22 April 2016  |  4766 views  |  0 comments | 5 tweets | 2 linkedin
Bank details of Lloyds customers reported stolen

Bank details of Lloyds customers reported stolen

10 September 2015  |  7247 views  |  1 comments | 14 tweets | 7 linkedin

Related company news

 

Related blogs

Create a blog about this story (membership required)
visit www.vasco.comvisit www.dorsum.euvisit www.niceactimize.com

Who is commenting?

A Finextra member Finextra Member Commented on: Real-time payments in...
A Finextra member Finextra Member Commented on: Barclays uses sensors...

Top topics

Most viewed Most shared
Mobile contactless spending accelerating in UKMobile contactless spending accelerating i...
12167 views comments | 26 tweets | 23 linkedin
Barclays pairs banking data with third party apps for SmartBusiness DashboardBarclays pairs banking data with third par...
10665 views comments | 22 tweets | 33 linkedin
hands typing furiouslyWhy Is Risk Analytics Important?
10055 views 0 | 5 tweets | 1 linkedin
RBS to bring Silicon Valley to EdinburghRBS to bring Silicon Valley to Edinburgh
9922 views comments | 10 tweets | 8 linkedin
Australia regulates digital currenciesAustralia regulates digital currencies
9794 views comments | 21 tweets | 34 linkedin

Featured job

Find your next job