18 October 2017

Standard Chartered hires Capital One's James Dolphin as retail CIO

16 February 2016  |  7624 views  |  0 James Dolphin, Standard Chartered

Standard Chartered has hired James Dolphin from Capital One as chief information officer, retail banking, to help kickstart the bank's digital transformation initiative.

Dolphin's appointment comes after the bank announced plans to cut 15,000 jobs and accelerate its retail transformation strategy after reporting an unexpected $139 million loss for the third quarter, 2015. The updated strategy entails an investment of more than $3 billion in strengthening its technology and compliance and risk functions and a stated objective to reach 30% of sales and 40% of payments online by 2018.

Dolphin joins Standard Chartered from Capital One where he has been CIO for retail and direct banking since 2012. In this role, he was instrumental in instilling a software development culture as the platform for change in the company's retail business.

Based in Singapore, Dolphin will report directly to Group CIO, Dr Michael Gorriz, a former aerospace engineer who joined the bank from Daimler last year.

Gorriz says: "James brings with him a strong reputation as a technology leader and innovator. He is highly experienced in leading large teams and driving an agile culture that is innovative and customer-centric."
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