Barclays is to equip its roving army of Community Bankers with iPads capable of performing all banking operations previously confined to bricks and mortar branches.
Currently being trialled with 50 Community Bankers and specialists, including mortgage, premier and business advisors across Sunderland, Norfolk and London, the service will be rolled out to all equipped Barclays Bank iPads nationally by the middle of 2015.
Under the plans, Community Bankers will be able to set up a branch remotely using just their iPad and Wi-Fi or 3G connection, to carry out many traditional branch transactions including money transfers, changes to personal details or account openings.
Steven Cooper, CEO, personal banking, Barclays says: “Alongside the availability of our colleagues in traditional branches, through video, mobile, telephone, and social media, this new pioneering technology will allow colleagues to access branch services securely in minutes anywhere and at any time - whether it’s in a local village hall, library or community centre, we can now take the branch to the customer.”
With customers moving to online and mobile banking, Barclays axed 1700 branch jobs last year and retrained 6500 former cashiers as iPad-wielding Community Bankers.