Akbank adds video chat to online banking site

Akbank adds video chat to online banking site

Turkey's Akbank has introduced a video chat service to its online banking site, connecting customers with remote call centre agents direct from their PCs.

The full-HD video banking service is integrated with the bank's Genesys Contact Centre suite and operates across any desktop browser.

Customers simply need to ensure they have a Web cam and microphone to dail in for a face-to-face video chat with a bank consultant.

A mobile deployment on iOS and Android using mobile SDKs from video-calling company Requestec is planned for later in the year.

Comments: (1)

A Finextra member
A Finextra member 27 June, 2013, 09:41Be the first to give this comment the thumbs up 0 likes

this has been launched quite a long time ago !