RBS launches in-app 'Mobile Chat' for customer service on the go

RBS launches in-app 'Mobile Chat' for customer service on the go

NatWest and RBS have added a mobile text-based chat facility to their business banking apps, giving customers access to customer service agents while on the move.

Once logged in to the app, customers can initiate a conversation with dedicated business banking 'Mobile Chat' advisors available to help with account-related queries.

Allowing NatWest and RBS customer service teams to handle multiple enquiries at any one time, Mobile Chat will reduce call-waiting and in-branch queue times for time-sensitive business account holders, says the bank.

The service - developed in partnership with mobile innovation agency Grapple - is available from 9am to 6pm on weekdays and 10am to 4pm on Saturdays.

Aron Thompson, digital director, business & commercial, RBS comments: "The number of RBS business banking customers banking on mobile has increased significantly within the past 12 months and we are delighted to be the first bank in Europe to launch Mobile Chat, delivering a consistent customer service experience across all our channels."

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