18 October 2017
Register now

Natwest online system on go slow

26 February 2010  |  11201 views  |  1 Natwest logo web screen shot

Natwest's online customers have been left fuming after technical issues slowed the bank's system to a snail's pace.

According to a recorded phone message: "We have experienced some issues with the speed of our banking service today. This service will return to normal however you may still experience some delay."

The twitterverse has been abuzz all day with angry users, one fuming: "Five hours #natwest online banking down today at least. Plus not a word of explanation on their website. PR not their strong point I guess?"

Eagle-eyed users will have spotted a help box on the banking home page pre-populated with the query "Why can't I log-in?"

Posted at 11.55 am, the response says: "We are aware of a technical issue affecting access to our service - please try again later. We are working to resolve this - please accept our apologies for any inconvenience."

A bank spokeswoman confirmed the problem but says it is improving and strongly denied suggestions on the Web that ATMs and phone banking services have also been affected.

Comments: (1)

Keith Appleyard
Keith Appleyard - available for hire - Bromley | 01 March, 2010, 11:37

Not for the first time I got impacted by an Natwest outage that also impacted customers with RBS.

Trying to pay some Bills on Fri afternoon before end of month, was waiting 30 minutes just to login, another 30 minutes waiting to see my Balance, never did manage to instigate any transactions.

Yet there's never an apology on the website, or a sorry e-mail.

RBS Home page proudly states today : "Digital Banking : over 95% of our customers would recommend our service to a friend" - try asking that question again today!

There again don't bother, a Company who gives out Bonuses that represent 130% of its Profits isn't exactly interested in hard facts?

Be the first to give this comment the thumbs up 0 thumb ups! (Log in to thumb up)
Comment on this story (membership required)

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board: sign up now

Related stories

Egg payments hit by glitch - BBC

Egg payments hit by glitch - BBC

29 January 2010  |  9058 views  |  2 comments
Commonwealth Bank CIO takes pay hit over online outage

Commonwealth Bank CIO takes pay hit over online outage

11 September 2009  |  9785 views  |  0 comments
CBA takes NetBank offline as phishing activity spikes

CBA takes NetBank offline as phishing activity spikes

29 June 2009  |  9074 views  |  0 comments
Natwest most targeted by phishers

Natwest most targeted by phishers

23 January 2008  |  7878 views  |  0 comments
Wells Fargo works overtime to fix systems outage

Wells Fargo works overtime to fix systems outage

21 August 2007  |  9050 views  |  0 comments

Related company news

 

Related blogs

Create a blog about this story (membership required)
Register nowvisit www.vasco.com

Top topics

Most viewed Most shared
Ripple looks to drive bank adoption with $300m XRP rebate programmeRipple looks to drive bank adoption with $...
15111 views comments | 12 tweets | 4 linkedin
Swift positive on blockchain, but big challenges remainSwift positive on blockchain, but big chal...
8332 views comments | 15 tweets | 21 linkedin
hands typing furiouslyHow artificial intelligence can deliver a...
7821 views 0 | 7 tweets | 9 linkedin
satelliteGates Foundation backs Ripple collaboratio...
7223 views comments | 13 tweets | 8 linkedin
IBM uses blockchain to improve cross-border payments processingIBM uses blockchain to improve cross-borde...
6386 views comments | 8 tweets | 16 linkedin

Featured job

Competitive base, commission, benefits
London, UK

Find your next job