18 October 2017

Santander UK ATMs and online services knocked out

08 February 2010  |  7941 views  |  0 call centre Customer assitant

Santander's UK customers were unable to use the bank's cash machines and online services for over six hours yesterday after a power cut.

The bank suffered a power failure at a processing site at around 11.00am yesterday while internal testing was taking place. Customers were unable to use online services and more than 2000 ATMs during the outage, which lasted until 5.30pm.

During the outage, customers were still able to make point of sale payments and receive cash-back, says Santander

The problem affected former Abbey and Bradford & Bingley customers but not Alliance & Leicester, indicating an issue with the shared Partenon banking platform.

Unlike the other acquired units, A&L's branches and customers are not expected to be transferred to the unified Partenon platform until the fourth quarter of 2010.

Comments: (0)

Comment on this story (membership required)

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board: sign up now

Related stories

Weekend storms take down HBOS IT systems

Weekend storms take down HBOS IT systems

16 November 2009  |  9342 views  |  4 comments
IT integration project pays off for Santander UK

IT integration project pays off for Santander UK

28 October 2009  |  7165 views  |  0 comments
Disc array fault blamed for Barclays online breakdown

Disc array fault blamed for Barclays online breakdown

17 June 2009  |  20794 views  |  3 comments
Cahoot hit by Spanish power cut

Cahoot hit by Spanish power cut

16 October 2008  |  5965 views  |  0 comments
Former Abbey workers pinch £120,000 in ATM scam

Former Abbey workers pinch £120,000 in ATM scam

29 August 2008  |  15434 views  |  0 comments
Santander to seek £65 million IT savings in A&L takeover

Santander to seek £65 million IT savings in A&L takeover

14 July 2008  |  11334 views  |  0 comments
HSBC e-payments system falls over again

HSBC e-payments system falls over again

09 April 2008  |  15598 views  |  0 comments
Abbey embarrassed by Web banking glitch

Abbey embarrassed by Web banking glitch

13 July 2007  |  9844 views  |  0 comments
Abbey apologises for e-business banking glitch

Abbey apologises for e-business banking glitch

19 June 2006  |  10200 views  |  0 comments

Related company news

 

Related blogs

Create a blog about this story (membership required)
Register nowvisit www.vasco.comvisit www.capgemini.com

Top topics

Most viewed Most shared
Ripple looks to drive bank adoption with $300m XRP rebate programmeRipple looks to drive bank adoption with $...
15315 views comments | 12 tweets | 4 linkedin
Swift positive on blockchain, but big challenges remainSwift positive on blockchain, but big chal...
8496 views comments | 16 tweets | 22 linkedin
hands typing furiouslyHow artificial intelligence can deliver a...
8017 views 0 | 8 tweets | 9 linkedin
satelliteGates Foundation backs Ripple collaboratio...
7540 views comments | 13 tweets | 9 linkedin
IBM uses blockchain to improve cross-border payments processingIBM uses blockchain to improve cross-borde...
6640 views comments | 8 tweets | 16 linkedin

Featured job

A minimum of £200K (not a limiting factor)
London

Find your next job