19 January 2018
visit www.ebaday.com

Disc array fault blamed for Barclays online breakdown

17 June 2009  |  20851 views  |  3 Barclays cash machine without person

Barclays has confirmed that a storage disc array fault at its Gloucester data centre caused its ATMs and online and telephone banking systems to crash yesterday.

The hardware failure left customers unable to withdraw cash at about 1500 ATMs in the South of England between around 1:00pm and 4:30 pm.

Online and phone bankers in the South were also unable to conduct transactions, while a small number of customers experienced difficulty using their cards to make payments in shops.

A Barclays spokesperson confirmed the problem was caused by a disc array failure at the Gloucester facility but refused to elaborate on the technology involved, saying only that an investigation is underway.

However, the bank does use Hitachi Data Systems (HDS) storage disc arrays at the Gloucester centre after striking a deal with the vendor last year.

It selected an HDS USP V-based SAN subsystem to provide storage for its Unix and mainframe systems and an AMS array with a NetApp NAS head to provide storage for Windows files. The technology was due to come online in February.

Barclays, which has around 15 million UK customers, has apologised for the inconvenience the outage caused. But one disgruntled user contacted the BBC to vent his anger after his card was rejected as he was trying to buy a Ferrari.

This is not the first time Barclays has suffered technical problems. Back in 2005 a technical glitch left millions of customers unable to withdraw cash from ATMs or use telephone and Internet banking services over the Easter holiday weekend.

Comments: (3)

Hitesh Thakkar
Hitesh Thakkar - FIS Payments Software and Services India - India | 18 June, 2009, 08:18

Press release has confused me as it left lot many questions unanswered.

1. It does not mentioned of any DR/BCP fall back plans that were kicked in. I assume they were as Bank would have burned their money for all such provisions.

2. TEchnical fault has traceability to infrastructure design fault against standard rule of RAS (Reliability Availability Serviceability).. hope their System analyst will fix it up.

3. It is not clear whether HDS or NetApps componets down... both the vendors need to take this seriously.

 

Be the first to give this comment the thumbs up 0 thumb ups! (Log in to thumb up)
A Finextra member
A Finextra member | 18 June, 2009, 11:12

The ATM network outage at Barclays was certainly annoying, but relief is in sight. The bank has decided earlier to move ATM handling onto a fault tolerant HP NonStop system. That migration is now underway and will also replace the currently used disk infrastructure. 

Be the first to give this comment the thumbs up 0 thumb ups! (Log in to thumb up)
Paul Seagrove
Paul Seagrove - Seagrove Associates - London | 18 June, 2009, 11:31

Yes, where was the geographically remote mirror image DR system that should of kicked in?  As a Barclays customer, I think I should be told!  Perhaps there is an opportunity for someone to sell them some consultancy (unless HP is already on the case).

Be the first to give this comment the thumbs up 0 thumb ups! (Log in to thumb up)
Comment on this story (membership required)

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board: sign up now

Related stories

AIB cash machines double debit customer accounts

AIB cash machines double debit customer accounts

25 February 2009  |  7917 views  |  1 comments
Barclaycard gets indigestion from swallowing Goldfish

Barclaycard gets indigestion from swallowing Goldfish

06 October 2008  |  13749 views  |  0 comments
Nationwide admits ATM blunder

Nationwide admits ATM blunder

29 February 2008  |  6869 views  |  0 comments
Wells Fargo works overtime to fix systems outage

Wells Fargo works overtime to fix systems outage

21 August 2007  |  9240 views  |  0 comments
IT upgrade knocks out IF Web service

IT upgrade knocks out IF Web service

31 July 2007  |  7169 views  |  0 comments
Barclays hit by computer glitch

Barclays hit by computer glitch

29 March 2005  |  8118 views  |  0 comments

Related company news

 

Related blogs

Create a blog about this story (membership required)
visit www.ebaday.comvisit www.vasco.comvisit www.capgemini.com

Top topics

Most viewed Most shared
Europe begins Open Banking era in subdued styleEurope begins Open Banking era in subdued...
11213 views comments | 32 tweets | 38 linkedin
Crypto mining threatened by power capacity concernsCrypto mining threatened by power capacity...
10329 views comments | 17 tweets | 18 linkedin
Wells Fargo to close 900 branchesWells Fargo to close 900 branches
9935 views comments | 14 tweets | 16 linkedin
KFC introduces Bitcoin BucketKFC introduces Bitcoin Bucket
9397 views comments | 18 tweets | 16 linkedin
FinTech Scotland appoints new CEOFinTech Scotland appoints new CEO
8481 views comments | 8 tweets | 6 linkedin

Featured job

Competitive base + commission
New York City, NY - USA

Find your next job