21 August 2017
visit www.avoka.com

IT upgrade knocks out IF Web service

31 July 2007  |  7092 views  |  0 escape key

Customers of UK direct bank Intelligent Finance (IF) were unable to access accounts on Sunday and Monday after hardware installed to increase capacity caused an outage.

IF - a division of Halifax - closed on Sunday to carry out a routine IT upgrade and to increase capacity. The bank was put back online that afternoon.

However, IF says that on Monday morning it noticed the hardware installed to increase potential capacity was slowing systems, causing customer outage.

"Given we are a telenet bank and are therefore available by phone, we took the decision to take the Web down to allow us to reinstall the hardware onto our servers," says IF in a statement.

Press reports claim that telephone customers have been suffering delays as a result of the increased strain on the system caused by the Internet outage.

IF says that its systems have been operating normally since 5:20am this morning.

Comments: (0)

Comment on this story (membership required)

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board: sign up now

Related stories

A&L's H1 boosted by Web banking and Internet sales

A&L's H1 boosted by Web banking and Internet sales

27 July 2007  |  4769 views  |  0 comments
Abbey embarrassed by Web banking glitch

Abbey embarrassed by Web banking glitch

13 July 2007  |  9786 views  |  0 comments
Majority of Brits using Web banking, says Lloyds TSB

Majority of Brits using Web banking, says Lloyds TSB

25 January 2007  |  10288 views  |  0 comments
Chip and PIN conversion costs blamed as IF drops credit cards

Chip and PIN conversion costs blamed as IF drops credit cards

13 June 2005  |  6894 views  |  0 comments
More Brits turning to Web for loans

More Brits turning to Web for loans

06 October 2004  |  3941 views  |  0 comments
Intelligent Finance signs five year contract with Attentiv Systems

Intelligent Finance signs five year contract with Attentiv Systems

10 March 2004  |  5340 views  |  0 comments
Intelligent Finance hits break even

Intelligent Finance hits break even

25 February 2004  |  5404 views  |  0 comments
IF upgrades Computer Associates change management software

IF upgrades Computer Associates change management software

01 September 2003  |  3730 views  |  0 comments

Related company news

 

Related blogs

Create a blog about this story (membership required)
visit www.dorsum.euvisit www.abe-eba.euvisit www.worldpaymentsreport.com

Top topics

Most viewed Most shared
Mobile contactless spending accelerating in UKMobile contactless spending accelerating i...
10872 views comments | 24 tweets | 23 linkedin
hands typing furiouslyWhy Is Risk Analytics Important?
9095 views 0 | 5 tweets | 1 linkedin
Norwegian banks and startups form fintech clusterNorwegian banks and startups form fintech...
8979 views comments | 19 tweets | 23 linkedin
Barclays pairs banking data with third party apps for SmartBusiness DashboardBarclays pairs banking data with third par...
8971 views comments | 21 tweets | 25 linkedin
RBS to bring Silicon Valley to EdinburghRBS to bring Silicon Valley to Edinburgh
8746 views comments | 10 tweets | 8 linkedin

Featured job

Competitive base and bonus, plus benefits
London, UK

Find your next job