Fiserv wins multi-channel deal with American Savings Bank
08 June 2009 | 3081 views | 0
Honolulu-based American Savings Bank has signed an enterprise-wide deal with Fiserv to implement the US vendor's modular, multi-channel Signature Bank technology platform.
Rick Robel, executive vice president, operations and technology, American Savings Bank, says the bank's ability to serve its customers has been hampered by manual processes and a lack of automation from its incumbent technology.
"We are particularly interested in leveraging business process automation capabilities for account servicing, sales campaigns and referral follow-up all within one integrated platform. This helps us accomplish some of our key goals - to improve our speed in sales, improve our customer's experience and leave more time for relationship building for our employees in the branches and call center," Robel says. "With Fiserv solutions, we can focus on growth and service quality and make the best use of our employee's and customer's time."
In total, the bank will implement more than 20 products from the Fiserv Signature Bank suite. Operating in an interconnected service oriented architecture mode, the deployment will touch all aspects of the bank's business, from account processing and servicing, electronic document management, risk and performance, source capture optimization, cash management, online banking and bill pay, credit processing, ATM/EFT and loan servicing.