The Bank of New York has become the 100th customer for NCR's Internet banking outsourcing service. BoNY joins pure Internet banks such as NetBank, community banks and super-regionals in outsourcing its Internet banking operational requirements to NCR.
"We manage the entire operation - including ensuring integration with conventional banking operations," says Gregory Hanson, vice president of e-commerce outsourcing for NCR. "Customers benefit by controlling operating costs, freeing internal resources, and concentrating on their core competencies."
According to Dataquest research, outsourcing services, particularly those relating to customer relationships, are expected to grow from $65 billion worldwide in 1998 to nearly $142 billion by 2003.