The UK's Nationwide Building Society is deploying NCR's multi-vendor ATM software, Aptra Advance NDC, across its national network of 2650 cash machines.
Currently all of Nationwide's ATMs are supplied by NCR. The US vendor says the move to roll out its software is part of the building society’s plans to improve customer service, reduce ATM management costs and introduce new ATM functionality.
NCR says its Aptra software provides the flexibility to connect to multiple hardware terminals, banking systems and applications to support a range of transactions including complex intelligent deposits, ATM advertising and cash dispensing.
Commenting on the deployment, Chris Shott, head of business logistics, Nationwide, says: "NCR software will enable us to simplify our ATM management structure whilst providing a significantly better service to our members going forward.”
“Nationwide has ambitious plans for its ATM network which can be delivered with ease and speed by NCR’s proven software and supporting solutions. NCR Aptra Advance NDC not only meets the needs of financial institutions today but provides a migration route to future functionality, such as customer relationship management, bill payment and contactless card top-up applications, based on market demand,” adds Rachel Nash, NCR’s area financial industry director for UK and Ireland.
NCR says the deal does not include maintenance and support services.
In February Nationwide was forced to apologise to thousands of customers after a technical glitch led to accounts not being debited when cash was withdrawn from some ATMs in Northern Ireland.
Reports at the time indicated more than 7500 customers who withdrew around £400,000 from Northern Bank cash machines between November and February were affected. The problem is thought to have stemmed from an IT fault in the bank's connection to the Link network.