15 December 2017
visit www.solutions.lexisnexis.com

UK public supports Nationwide ATM sticker campaign

22 July 2003  |  3850 views  |  0 UK public supports Nationwide ATM sticker campaign

The overwhelming majority of people would like stickers on cash machines telling them in advance if they will be charged for making withdrawals, according to research carried out over the weekend for Nationwide Building Society.

The NOP poll shows that 95% of people would like stickers on machines to warn them of charges, rather than finding out they will be charged when they are completing the transaction.

The survey also shows that over half of all people are unaware that more machines charge for withdrawals than 3 years ago.

Stuart Bernau, executive director at Nationwide, comments: "This is a worrying statistic considering that during this period a massive 11,000 machines have been installed that charge between £1.25 and £1.50 per withdrawal. We estimate that the British public now pays nearly £6 million a month for withdrawing their own money from cash machines, without being aware until the last minute that they will face a fee."

In total 84% of people think they should not have to pay to withdraw their own money from cash machines. The under 35s have the strongest views on this with nine out of every 10 thinking they should not have to pay for withdrawals.

By contrast, older people appear slightly more accepting of charges with one in four unperturbed by the charges.

Nationwide was recently frustrated in its attempt to introduce a resolution to the UK's Link ATM network calling for clearer labelling of fee-charging cash machines. The lone campaign has since been boosted with the vocal support of the Building Societies Association and HBOS

Says Bernau: "The public's view is crystal clear from our research: consumers would prefer not to pay for withdrawing their own money. But if they must pay for convenience machines they would like to have a clear indication in advance. This seems entirely reasonable and sensible and we will ensure this issue is dealt with by Link at the next available opportunity."

Comments: (0)

Comment on this story (membership required)

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board: sign up now

Related stories

Building Societies Association and HBOS back Nationwide ATM campaign

Building Societies Association and HBOS back Nationwide ATM campaign

21 July 2003  |  5390 views  |  0 comments
Link members vote down Nationwide ATM resolution

Link members vote down Nationwide ATM resolution

26 June 2003  |  5357 views  |  0 comments

Related company news

 

Related blogs

Create a blog about this story (membership required)
visit www.thomsonreuters.infovisit www.response.ncr.comvisit www.aciworldwide.com

Top topics

Most viewed Most shared
Deutsche Bank paper hails 'huge' blockchain potentialDeutsche Bank paper hails 'huge' blockchai...
10352 views comments | 17 tweets | 25 linkedin
satelliteRipple completes XRP Lockup
9679 views comments | 3 tweets | 2 linkedin
PSD2: Laying the regulatory foundation for a new age in paymentsPSD2: Laying the regulatory foundation for...
9102 views comments | 17 tweets | 36 linkedin
Alior Bank to use Open API platform and accelerator to create fintech marketplaceAlior Bank to use Open API platform and ac...
7672 views comments | 20 tweets | 11 linkedin
Australian Government amends AML rules to cover digital currenciesAustralian Government amends AML rules to...
7296 views comments | 15 tweets | 24 linkedin

Featured job

Competitive
New York, NY - USA (some flexibility on location)

Find your next job