Brazilian private bank Unibanco has signed a five year outsourcing contract worth $47 million with Unisys that covers maintenance of its retail banking infrastructure and ATMs.
Under the expanded contract, which includes a number of agreements, some executed in the fourth quarter of 2005 and some in the first quarter of 2006, Unisys will provide outsourced management and support for Unibanco's entire retail banking technology infrastructure.
The key services Unisys will provide include support and maintenance of the bank's 7576 ATMs as well as management of desktop PCs, laptops, servers, network devices and printers across Unibanco's 1150 branches.
The vendor will also provide IT help desk services for the Unibanco's retail banking employees, which will be delivered from its managed service centre (MSC) in Sao Paulo, Brazil.
Geraldo Travaglia Filho, corporate vice president, Unibanco planning, controls, operations and institutional relations, says: "By outsourcing our infrastructure support to Unisys, we can maximize IT investments to focus resources more effectively on improving sales and customer service."