RBC Financial Group has signed a multi-year contract with Bell Canada for the supply, implementation and management of a voice over IP (VoIP) telephony system.
Bell says it will work with Cisco Systems and IBM to implement a fully managed system for RBC, converting approximately 8400 of the bank's phone lines to VoIP.
As RBC's single point of contact, Bell Canada will be responsible for systems integration, planning, design and implementation of the new infrastructure, as well as testing, training, auditing and follow-up and support.
Cisco will provide the hardware, software and advanced network support, while IBM will provide RBC with IP telephony support in addition to network monitoring and management of the infrastructure.
Bell says RBC will move to a robust and flexible converged IP communications platform that will reduce operational costs. The new system will also centralise call control and call routing, which will simplify operation management.
Dick Swadley, head of IT infrastructure, RBC Financial Group, says: "Managed IP will make a direct contribution to our productivity and will also provide enhanced functionality for employees."
Financial terms of the deal were not disclosed.