TD Bank licenses Pegasystems BPM package

TD Bank licenses Pegasystems BPM package

Canada's TD Bank Financial is implementing business process management (BPM) software from Massachusetts-based Pegasystems to support its customer services operations.

The bank is deploying the vendor's SmartBPM platform as well as Pega Customer Process Manager and Smart Dispute products.

The Pega Customer Process Manager system will provide best practice workflows for the bank's most common service requests, and a framework for addressing the most challenging service issues at the point of customer contact.

Smart Dispute is a BPM framework that will enable credit and debit card issuers to automate the resolution of disputes and chargebacks.

Harry Verburg, AVP retail products, TD Bank Financial, commebts: "We are committed to providing best-in-class customer service and look forward to continued enhancements with Pegasystems' BPM software."

Rob Spencer, MD, Pegasystems says the BPM technology is ideal for a large customer-focused organisation such as TD Bank Financial.

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