TD Bank branches hit by software glitch

TD Bank branches hit by software glitch

Toronto Dominion Bank has become the latest financial firm in Canada to suffer from system troubles after a software glitch prevented some customers from accessing up-to-date account balances.

According to a report in the Toronto Star newspaper, software connecting teller terminals to the bank's mainframe computer stopped working at 8am yesterday morning.

The systems failure meant that in-branch transactions made by customers in Ontario and British Columbia were not reflected in their account balances. Customers using online banking services or making transactions at ATMs were not affected.

TD Bank says the problem at British Columbia branches was fixed by early afternoon and Ontario branches were running by mid-afternoon.

A bank spokesperson says in-branch transactions conducted before the systems were fixed were held in standby mode and all affected accounts should be up-to-date sometime today.

The bank is the latest in Canada to be hit by system failures in recent months. In July the Canadian Imperial Bank of Commerce (CIBC) was forced to apologise for a software problem that caused transactions to be billed twice on 60,000 customer accounts, while in June a routine software upgrade at The Royal Bank of Canada caused payroll delays for thousands of workers.

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