NatWest launches mobile branch service
11 July 2005 | 4606 views | 0
UK high street bank Natwest is launching a custom-made mobile branch service to provide banking facilities to customers living in remote communities in Cornwall in the West of England.
The vehicle will be manned by existing customer service officers and includes a wheelchair lift and an audio induction loop access for customers with disabilities. There will also be a phone system onboard which will give customers a direct line to main areas of the bank, including mortgage, credit cards and insurance.
Paulette Rowe, MD of NatWest, says there continues to be a need for greater access in rural areas and the bank is committed to improving access: "At a time when some organisations are closing branches, we firmly believe that our branch network and services, such as the new mobile bank, remain very important for the communities they serve."