Aviva to halt offshoring programme

Aviva to halt offshoring programme

UK insurance group Aviva has decided not to offshore any more work for the time being after shifting 8000 jobs to centres in India over the past 24 months.

The group, which owns the Norwich Union brand, has told 800 call centre staff at its operations in Bishopbriggs, near Glasgow, that they will be moving to a new building next year.

Patrick Snowball, chief executive of Norwich Union Insurance, told reporters that the lease of the current building will expire in September 2006 so the group had reviewed its options, including whether to shift more jobs offshore.

Snowball says there is now "a natural balance" in the group.

Aviva has created 8000 jobs in India - more offshore jobs that any other UK insurer. But after the acquisition of the breakdown assistance service RAC the firm now has 41,000 employees in the UK. At the time of the acquisition Aviva said it would not shift any front-line or customer-facing jobs in the RAC to India.

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