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EDS and Xerox win $40 million Barclays document services contract

16 December 2004  |  4999 views  |  0 Barclays HO

EDS and Xerox have won a five-and-a-half year contract, worth $40 million, to provide managed office document services to the UK's Barclays Bank.

The new deal is an expansion of the bank's existing seven year IT outsourcing contract with EDS which was signed in June 2003.

Under the terms of the new contract, EDS will work with Xerox to manage Barclays' procurement, service and maintenance, helpdesk and user support for more than 2250 devices across nearly 200 of the bank's sites in the UK. EDS says the agreement will enable Barclays to deliver tailored print, copy and fax services to approximately 40,000 users.

EDS and Xerox will provide the bank with Managed Output Services - a co-branded offering that they claim "integrates IT and document management tools and expertise with a Six Sigma-based methodology to reduce overall print spend while improving productivity".

In addition, a team of Xerox staff will work on-site at the bank's new global headquarters in London to handle preventive maintenance and first-level service activities on all customer devices.

Emile Sanchez, technical services director, Barlays, says the agreement "will offer Barclays staff a significantly enhanced printing service and will provide the opportunity for Barclays to reduce its printing costs over the life of the contract".

In September Xerox reported contracts worth over $23 million with global banking giant HSBC for the the supply of document equipment, services and support at the bank's Brazil and UK operations.

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