Wells Fargo has introduced a raft of enhancement to its Commercial Electronic Office (CEO) Internet portal for corporate customers.
The bank says its new generation of online services focusses not on what information is delivered to customers, but on how that information is delivered.
Improvements include real-time event messaging relating to wire transfers, and mini 'portlets' that are designed to provide a customisable snapshot of key account balances and critical report data immediately upon log-in.
The bank says new portlets will be continually added based on the individual customer's needs, with near-term possibilities including initiating wires, stop payments and search requests.
Other "customer-centric" advances include Web application monitoring and management from Tealeaf Technology that enables bank operators to capture and replay customer input erros and identify training needs.
The integration of internal management tools with external customer portals is further advanced through the introduction of iCEO, which connects all of the bank's disparate sales, service and delivery tools through a single sign-on, centered on the customer's needs.
Steve Ellis, Wells Fargo executive vice president, wholesale services, says: "We're pausing to announce these new features and services, but we're not resting. Even though we feel that this round of improvements puts us years ahead of both our clients' expectations and our competitors' positions, additional innovations are continually being dreamt up, evaluated, and initiated."