LloydsTSB has agreed to work with Labour union Unifi to ensure all staff affected by the bank's plans to outsource jobs overseas are offered alternative positions within the group.
The agreement follows similar deals the union has negotiated with Barclays and HSBC over the outsourcing of jobs to cheaper centres overseas.
The deal with LloydsTSB guarantees an alternative job offer within the group to staff affected by offshoring, including those working for the bank's Scottish Widows and Cheltenham & Gloucester businesses.
It applies in all circumstances where work undertaken by UK staff is transferred overseas and is supported by further commitments on consultation and training.
Affected staff who choose to leave the bank on redundancy will receive a £2000 training grant.
Frans Hijkoop, group human resources director, Lloyds TSB, says: "Lloyds TSB and Unifi have the common aim of ensuring that changes can be made sensitively and that our staff are given opportunities and access to practical support and training."
Lloyds TSB plans to have 1500 roles offshore by the end of 2004.