23 August 2017
Find out more

LloydsTSB moves up the value chain with offshore labour tests

17 February 2004  |  5514 views  |  0 LloydsTSB moves up the value chain with offshore labour tests

UK bank LloydsTSB is to hire 150 workers in India in a pilot test of a programme to migrate general insurance work to lower cost centres.

The bank says it will move 107 claims, telephone helpline and sales jobs to India from Bournemouth and Newport, and hire an additional 43 Indian staff for work not already performed in the UK.

The move has been slammed by finance worker's union Unifi, which says the pilot is three times bigger than originally envisaged and entails the transfer of more skilled labour. LloydsTSB is now the only major UK bank with no form of national agreement with Unifi to deal with outsourcing overseas.

In a statement, the union says: "Unifi has been given a clear impression that LTSB sees this pilot as a way of proving that they can make outsourcing to India work, rather than an open-ended test of whether the India proposition is good for the bank, its staff and its customers."

The bank's general insurance arm employs a total of 1850 staff, with the majority based in Newport, South Wales.

In November, LloydsTSB outlined plans to close its call centre in Newcastle and shift some 750 jobs to India.

Comments: (0)

Comment on this story (membership required)

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board: sign up now

Related stories

HSBC agrees offshore labour deal

HSBC agrees offshore labour deal

16 February 2004  |  7999 views  |  0 comments
Co-op to recruit for 500 customer support staff in UK

Co-op to recruit for 500 customer support staff in UK

05 February 2004  |  4040 views  |  0 comments
Goldman to export back office support and research jobs to India

Goldman to export back office support and research jobs to India

04 February 2004  |  8635 views  |  0 comments
Nationwide UK call centre plans kick against offshore trend

Nationwide UK call centre plans kick against offshore trend

12 January 2004  |  6966 views  |  0 comments
Barclays strikes offshore labour deal

Barclays strikes offshore labour deal

05 January 2004  |  5693 views  |  0 comments

Related company news

 

Related blogs

Create a blog about this story (membership required)
visit www.worldpaymentsreport.comvisit www.vasco.comdownload the paper now

Top topics

Most viewed Most shared
Mobile contactless spending accelerating in UKMobile contactless spending accelerating i...
12738 views comments | 27 tweets | 23 linkedin
Barclays pairs banking data with third party apps for SmartBusiness DashboardBarclays pairs banking data with third par...
11366 views comments | 22 tweets | 34 linkedin
Australia regulates digital currenciesAustralia regulates digital currencies
10523 views comments | 21 tweets | 34 linkedin
RBS to bring Silicon Valley to EdinburghRBS to bring Silicon Valley to Edinburgh
10481 views comments | 10 tweets | 8 linkedin
hands typing furiouslyWhy Is Risk Analytics Important?
10444 views 0 | 6 tweets | 1 linkedin