19 August 2017
visit www.avoka.com

Halifax General Insurance begins roll out of lie detection software

23 April 2004  |  4679 views  |  0 "picture"

Halifax General Insurance is to begin using lie detection software on house insurance claimants following a successful trial of the technology.

The 'voice risk analysis' (VRA) software, developed by Digilog UK, identifies changes in the frequency, pace and pitch of a claimants voice and analyses answers to a questionnaire designed to pick up signs of undue stress.

The bank initiated a pilot of the system at its general insurance division at the end of 2003. HBOS says the trial showed that 30% of all claims required further investigations. Out of these claims, 40% were subsequently withdrawn by the claimant, rejected or investigated further.

Halifax says the VRA system takes less than half the time of traditional screening methods and will allow genuine claims to be paid at the first point of contact without the need to visit the property. However larger, more complicated claims will still be handled by a personal claims consultant.

The bank insists the technology will only be used in conjunction with other tools in 'high risk' cases involving claims such as theft, accidental damage and accidental loss.

The technology will not be used when a customer initially reports a claim but will be used, if applicable, on subsequent calls. Customers will be advised on two separate occasions that the lie detection system will be used, but will still be able to opt-out of using the technology.

Howard Posner, CEO, Halifax General Insurance, says policyholders who have genuine claims have no cause for concern about the use of the technology: "Our primary intention is to use the VRA, in conjunction with standard interview techniques, in order to enable us to identify genuine claims and settle them more quickly."

Comments: (0)

Comment on this story (membership required)

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board: sign up now

Related stories

Esure to use lie detection system to cut car insurance fraud

Esure to use lie detection system to cut car insurance fraud

27 November 2003  |  10846 views  |  0 comments
'Phishing' scam hits the Halifax

'Phishing' scam hits the Halifax

27 October 2003  |  7851 views  |  0 comments
£10bn online for Halifax Intermediaries

£10bn online for Halifax Intermediaries

09 October 2003  |  8630 views  |  0 comments
HBOS to use lie detectors in bid to cut insurance fraud

HBOS to use lie detectors in bid to cut insurance fraud

15 August 2003  |  8627 views  |  0 comments

Related company news


Related blogs

Create a blog about this story (membership required)
visit www.niceactimize.comvisit www.dorsum.euvisit www.worldpaymentsreport.com

Top topics

Most viewed Most shared
Mobile contactless spending accelerating in UKMobile contactless spending accelerating i...
8816 views comments | 23 tweets | 23 linkedin
Norwegian banks and startups form fintech clusterNorwegian banks and startups form fintech...
7755 views comments | 19 tweets | 23 linkedin
RBS to bring Silicon Valley to EdinburghRBS to bring Silicon Valley to Edinburgh
7049 views comments | 10 tweets | 7 linkedin
hands typing furiouslyWhy Blockchain Might Not Be The Future For...
6389 views 1 | 5 tweets | 3 linkedin
Apple sidelined as Beijing transit system launches payments appApple sidelined as Beijing transit system...
6246 views comments | 11 tweets | 9 linkedin