20 October 2017
visit www.response.ncr.com

Esure to use lie detection system to cut car insurance fraud

27 November 2003  |  10907 views  |  0 esure insurance

UK online insurer esure is to use voice risk analysis (VRA) technology in an attempt to cut fraudulent motor insurance claims.

The pilot for the Digilog lie detection system will initially be used to analyse higher risk car insurance claims. Esure says the technology is likely to be extended to home insurance claims in the future.

VRA identifies changes in the voice that can occur when a speaker is showing higher levels of stress while giving a statement or answering a question. The technology registers and assesses the frequency of these voice changes.

The system will be used to fast-track cases where no adverse risk is registered during the claim logging call, says esure. In cases where high levels of risk are registered, the system will be used to trigger further investigation of suspicious aspects of the claim.

Gordon Hannah, esure's head of claims, says: "Voice risk analysis cannot disadvantage a genuine claimant, it will only ever speed up their claim. It will, however, provide an indicator of potentially fraudulent claims and can help direct the search for concrete evidence of fraud."

Hannah insists the system is not intrusive and says claimants will be told if their call is being recorded and analysed.

UK banking group and esure shareholder HBOS announced plans in August to test the use of the Digilog technology in a bid to cut down on fraudulent house insurance claims.

Comments: (0)

Comment on this story (membership required)

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board: sign up now

Related stories

HBOS to use lie detectors in bid to cut insurance fraud

HBOS to use lie detectors in bid to cut insurance fraud

15 August 2003  |  8679 views  |  0 comments
HBOS and esure to launch new Internet insurer

HBOS and esure to launch new Internet insurer

25 June 2003  |  6413 views  |  0 comments

Related company news


Related blogs

Create a blog about this story (membership required)
visit www.innotribe.comRegister nowvisit www.capgemini.com

Who is commenting?

Top topics

Most viewed Most shared
Ripple looks to drive bank adoption with $300m XRP rebate programmeRipple looks to drive bank adoption with $...
15883 views comments | 12 tweets | 4 linkedin
Swift positive on blockchain, but big challenges remainSwift positive on blockchain, but big chal...
8994 views comments | 16 tweets | 23 linkedin
satelliteGates Foundation backs Ripple collaboratio...
8105 views comments | 13 tweets | 10 linkedin
IBM uses blockchain to improve cross-border payments processingIBM uses blockchain to improve cross-borde...
7175 views comments | 9 tweets | 17 linkedin
Santander InnoVentures leads $6m funding round for Mexico's ePesosSantander InnoVentures leads $6m funding r...
6312 views comments | 6 tweets | 3 linkedin

Featured job

London, UK (or flexible)

Find your next job