Massachusetts-based Pegasystems is launching a new customer service application, Pega Customer Process Manager, and exception management system, Pega Quality & Exception Manager, to run on the latest version of its PegaRules Process Commander platform.
The new products have been built to run on version 4 of the PegaRules Process Commander BPM system, which now includes real-time and analytical reporting and ease of localisation for non-English-speaking markets.
Pega Customer Process Manager is an enterprise-wide horizontal BPM application. The product features packaged workflows and business rules that automate processes such as issue resolution, complaint management, value-based servicing and fulfillment. The system also includes cross-sell and up-sell capabilities.
Pega Quality & Exception Manager tracks and manages exceptions. The system provides a unified view of customer issues and transaction errors across products and lines of business.
Alan Trefler, chairman and CEO, Pegasystems, says: "Together or standalone, these products provide extraordinarily powerful tools for delivering operational and service excellence across the enterprise."
Pegasystems says a number of its vertical industry applications such as PegaCard Smart Dispute, PegaPayment Smart Adjust and PegaHealth Claims Repair, will also soon be available on PegaRules Process Commander Version 4.