16 July 2018
Register today

Kana buys Hipbone

07 January 2004  |  2994 views  |  0 Kana buys Hipbone

California CRM vendor Kana has signed a definitive agreement to acquire Hipbone, a provider of online customer interaction software to financial institutions, for an undisclosed sum.

Hipbone was founded in 1998 and provides co-browsing, live chat and file sharing technologies for customer support and sales executives within banks, brokerages and other financial institutions. The firm's customers include Wells Fargo Bank and Diversified Investment Advisors as well manufacturers such as Veritas and NCR Corporation.

Kana says it will offer Hipbone as a stand-alone product as well as integrating the Web-collaboration software into its iCare, Response, Contact Centre and IQ products.

Brian Kelly, executive vice president of products at Kana, says: "Hipbone will immediately increase the value of our product line and our industry solutions."

The transaction is expected to close in Q1 2004.

Comments: (0)

Comment on this story (membership required)

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board: sign up now

Related stories

Egg France manages customer e-mail with Kana

Egg France manages customer e-mail with Kana

15 July 2003  |  3485 views  |  0 comments
Corillian teams with Hipbone for online customer interactions

Corillian teams with Hipbone for online customer interactions

18 June 2003  |  2439 views  |  0 comments

Related company news

 

Related blogs

Create a blog about this story (membership required)
Visit www.aciworldwide.comVisit http://go.jumio.com/finextraAdVisit https://secure.vasco.com

Who is commenting?

A Finextra member Finextra Member Commented on: Mastercard enlists Wor...
Suresh K Suresh K Commented on: I am the password
A Finextra member Finextra Member Commented on: Mastercard enlists Wor...

Top topics

Most viewed Most shared
Handelsbanken trials micro contactless cardsHandelsbanken trials micro contactless car...
9816 views comments | 18 tweets | 30 linkedin
Championing financial inclusion and helping the UnstoppablesChampioning financial inclusion and helpin...
8361 views comments | 3 tweets | 1 linkedin
PayPal ready to spend $3bn a year on acquisitionsPayPal ready to spend $3bn a year on acqui...
8245 views comments | 13 tweets | 17 linkedin
Anything Visa can do...Mastercard takes time outAnything Visa can do...Mastercard takes ti...
7811 views comments | 6 tweets | 14 linkedin
Faster Payments outage delays thousands of transactionsFaster Payments outage delays thousands of...
7160 views comments | 8 tweets | 19 linkedin

Featured job

Competitive base, double ote, benefits
New York, Boston, Chicago, Philadelphia, USA

Find your next job