Egg France is using California-based Kana's Response product to manage and answer incoming e-mail inquiries from customers.
Response is an e-mail management solution developed specifically for the financial services industry.
The system enables the online bank to provide an immediate and automatic acknowledgement for all customer e-mails. Incoming mails are also categorised, allowing the bank to keep track of customer needs while coordinating responses from relevent staff.
Philippe Nyls, director of client services, Egg France, says the e-mail management application easily integrates with legacy systems and provides robust reporting capabilities.
Kana says Egg France has already reduced costs and made contact centre agents more productive as a result of the deployment.