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Egg France manages customer e-mail with Kana

15 July 2003  |  3328 views  |  0 Egg France manages customer e-mail with Kana

Egg France is using California-based Kana's Response product to manage and answer incoming e-mail inquiries from customers.

Response is an e-mail management solution developed specifically for the financial services industry.

The system enables the online bank to provide an immediate and automatic acknowledgement for all customer e-mails. Incoming mails are also categorised, allowing the bank to keep track of customer needs while coordinating responses from relevent staff.

Philippe Nyls, director of client services, Egg France, says the e-mail management application easily integrates with legacy systems and provides robust reporting capabilities.

Kana says Egg France has already reduced costs and made contact centre agents more productive as a result of the deployment.

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