Deutsche Postbank (Postbank) has moved its retail banking processes to the Sap for Banking platform.
Postbank has replaced 14 legacy systems with Sap for Banking and has reduced the number of standard banking processes from more than 120 to 35.
The system is managing processes for 10 million customers, six million debit cards, five million current accounts and 40 million address records. Sap for Banking will also handle Postbank's 1.5 million online accounts.
The bank anticipates annual reductions in back-office operating costs of up to 30% as a result of moving to the Sap system. Dirk Berensmann, CIO, Postbank, says: "We needed to drastically reduce the complexity of processes and cut the costs of operating the multiple systems we have accumulated over the years."
More than 6000 staff at five back-office locations as well as employees at more than 10,000 Deutsche Post offices in Germany will have access to the system.
The platform was developed to enable Postbank to provide payment processing and administrative services to other banks. Berensmann says: "Sap for Banking is helping us expand our service offerings and revenue potential, increase profitability and achieve significant competitive advantage through business-process innovation."
Sap is also providing Postbank with 24/7 support services and on-site consultants.