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Scotiabank builds digital factory

19 October 2015  |  11047 views  |  2 Scotia bank logo

Canada's Scotiabank is opening a 'digital factory' in downtown Toronto to house 350 technology staffers dedicated to designing and delivering innovative digital services.

The new centre, set to be fully operational by the middle of next year, will bring together a network of teams focussed on transforming how the bank delivers services in a digital age.

Made up of a mix of existing and new employees, the 'factory' will be home to user interface and user experience designers; scrum masters, agile coaches and solution architects; and data scientists and other advanced analytics specialists.

Scotiabank is also promising to use the site as a base from which to work with fintech startups as it seeks to meet customer demands in a market where half of all monthly interactions between banks and their users are through digital channels.

Michael Zerbs, WVP, co-head, information technology, Scotiabank, says: "Scotiabank's Digital Factory will create an environment where our teams can be flexible, adventurous, empowered and challenged to design and deliver a game-changing customer experience."

Comments: (2)

Roger G LeBlond
Roger G LeBlond - Roger G Leblond - Corpus Christi | 19 October, 2015, 15:35

This is a great idea and a good start. Will it produce good results?

Good luck

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A Finextra member
A Finextra member | 23 October, 2015, 18:48

As a global bank Scotia always has had a forward looking strategy. Each one of us is inextricably embraced with digital touch points. Fintech startups can bring in the innovation that is foundation to digital banking. The push must be for 90% of customers to use unassisted channels. I am confident this will be a resounding success and a trendsetter amongst the other big 4 banks.

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