Scotiabank builds digital factory
19 October 2015 | 11047 views | 2
Canada's Scotiabank is opening a 'digital factory' in downtown Toronto to house 350 technology staffers dedicated to designing and delivering innovative digital services.
The new centre, set to be fully operational by the middle of next year, will bring together a network of teams focussed on transforming how the bank delivers services in a digital age.
Made up of a mix of existing and new employees, the 'factory' will be home to user interface and user experience designers; scrum masters, agile coaches and solution architects; and data scientists and other advanced analytics specialists.
Scotiabank is also promising to use the site as a base from which to work with fintech startups as it seeks to meet customer demands in a market where half of all monthly interactions between banks and their users are through digital channels.
Michael Zerbs, WVP, co-head, information technology, Scotiabank, says: "Scotiabank's Digital Factory will create an environment where our teams can be flexible, adventurous, empowered and challenged to design and deliver a game-changing customer experience."