17 October 2017
Find out more

Is @BofA_Help a bot?

09 July 2013  |  8250 views  |  0 Bank of America signage

Bank of America has been accused of using a Twitter bot after its official customer service account reacted to a flurry of mocking tweets with what appear to be canned responses.

On Saturday tweeter @dathmarkh reported being chased away from outside of BofA's New York headquarters by cops for 'chalkupy-ing' - drawing a chalk picture in support of the Occupy Wall Street movement - the pavement.


When another tweeter, @stevetimmis, sarcastically replied, cc'ing @bankofamerica, the bank's dedicated customer support account jumped in asking if it could help.


From there, the situation escalated as tweeters piled in with mocking and accusatory messages to the bank, which were answered with polite, seemingly unrelated, and near-identical responses, complete with the initials of the staff member supposedly on duty.




Programmer Eksith Rodrigo has screencapped all of the related thirty-odd exchanges. Finextra has tweeted @BofA_Help to ask whether it sends out automated tweets, but the person/bot has yet to respond.

Update:
The account has responded:

KeywordsSOCIAL MEDIA

Comments: (0)

Comment on this story (membership required)

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board: sign up now

Related stories

Central banks wary of social media

Central banks wary of social media

13 May 2013  |  8100 views  |  1 comments | 13 tweets | 1 linkedin
AP Twitter hack sparks share sell off

AP Twitter hack sparks share sell off

24 April 2013  |  5232 views  |  0 comments | 1 tweets | 2 linkedin
Anonymous leak claims BofA is spying on hacktivists

Anonymous leak claims BofA is spying on hacktivists

27 February 2013  |  7334 views  |  0 comments | 5 tweets | 2 linkedin
US banks on red alert as Chase and BofA sites suffer downtime

US banks on red alert as Chase and BofA sites suffer downtime

20 September 2012  |  10083 views  |  0 comments
OWS protesters regroup online ahead of anniversary action

OWS protesters regroup online ahead of anniversary action

29 August 2012  |  5649 views  |  0 comments
I'm a person, not a bank: tweeters mistakenly bombard @natwest

I'm a person, not a bank: tweeters mistakenly bombard @natwest

25 June 2012  |  13593 views  |  1 comments | 1 tweets
The WikiLeaks strategy: Bank of America buys up abusive domain names

The WikiLeaks strategy: Bank of America buys up abusive domain names

22 December 2010  |  126014 views  |  0 comments

Related company news

 

Related blogs

Create a blog about this story (membership required)
visit www.vasco.comRegister now

Top topics

Most viewed Most shared
Ripple looks to drive bank adoption with $300m XRP rebate programmeRipple looks to drive bank adoption with $...
14687 views comments | 12 tweets | 3 linkedin
Swift positive on blockchain, but big challenges remainSwift positive on blockchain, but big chal...
8093 views comments | 15 tweets | 21 linkedin
Ripple blockchain network hits 100-member markRipple blockchain network hits 100-member...
7710 views comments | 13 tweets | 13 linkedin
hands typing furiouslyHow artificial intelligence can deliver a...
7330 views 0 | 7 tweets | 9 linkedin
satelliteGates Foundation backs Ripple collaboratio...
6590 views comments | 13 tweets | 6 linkedin

Featured job

to £70K base, £105K ote, benefits
London, UK

Find your next job