clear
clear

15 Results from /regulation, "TSB"

/regulation

1.2m UK customers affected by February bank outages

A major outage suffered by UK high street banks on the last Friday of February affected more than 1.2m customers, according to a recently released House of Commons report.

/regulation

'Woeful' systems and staff incentive schemes land TSB with £10.9 million penalty

The FCA has fined TSB Bank £10,910,500 for failing to ensure customers who were in arrears were treated fairly.

/regulation

Major UK banks broke CMA rules

HSBC, Lloyds, TSB, and AIB have been rebuked by the UK's competition watchdog for failing to meet rules on providing customers with clear and up-to-date information.

/regulation

Wise accuses high street banks of hidden exchange rate fees

For GBP to EUR, Wise reports that HSBC has the highest fee for exchange rates (3.7%), followed by Lloyds at 3.6%, Barclays at 2.75%, and NatWest, TSB and Santander all at 2.5%.

/regulation

HSBC, TSB and Nationwide upbraided by CMA over transaction history reporting

The Competition and Markets Authority has castigated HSBC, Nationwide and TSB for "significant failures" in transaction history reporting for personal and business customers switching banks.

/regulation

Ex-TSB CIO fined £80k over bungled IT migration

The former chief information officer of TSB Bank has been fined over £80,000 for his part in a bungled IT migration programme in 2018 that locked customers out of their accounts for weeks and led to months of ongoing technical problems.

/regulation

Up to a quarter of APP fraud victims could lose out under new reimbursement rules

New APP fraud reimbursement rules implemented by the Payment Systems Regulator could lead to around a quarter of victims being denied refunds warns UK bank TSB.

/regulation

TSB fined £48.6 million over operational resilience failures

UK regulators have levied a £48.6 million fine on the TSB for a bungled IT migration programme in 2018 that locked customers out of their accounts for weeks and led to months of ongoing technical problems.

/regulation

Starling, Virgin and TSB in line for further £24.1 million handout from BCR

Starling Bank, Virgin Money and TSB are to be the beneficiaries of a £29.6 million underspend by the UK's Incentives Switching Scheme, which offered sweeteners to SMEs to transfer their business to challenger banks.

/regulation

FCA requests explanation on banks’ ‘harmful’ overdrafts

The Financial Conduct Authority has called for industry feedback on overdraft pricing in an open letter, as major banks align overdraft rates at around 40%.

/regulation

TSB and HSBC latest to be hit by IT problems

The creaking IT infrastructure of the UK's major banks is in the spotlight once again as TSB's online banking services and HSBC's mobile apps crumble in the latest of a string of glitches across the sector.

/regulation

MPs call for P45 for embattled TSB chief Paul Pester

UK MPs have lost confidence in embattled TSB chair Paul Pester and his ability to save the bank from the consequences of a disastrous migration to a new banking platform from parent Banco Sabadell