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It's that time of year to reflect on the year that just passed us by in a what feels like a flash, mark my predictions from last year and throw some light on what I see 2017 holds in store for us all....
The focus for the last 10 years in insurance has been around how to streamline business processes to increase efficiency and create better experiences for customers and employees. New technologies inc...
Loic Le Muir who many will know from Le Web Conference and his new startupLeade.rs had a great interview with Alex Dayon, the President and Chief Product Officer at salesforce.com here about how own...
Without any doubt, Connected Cars are one of the most exciting and interesting areas right now with focus from almost every sector, motor manufacturers, insurance providers, mobile and networks and so...
I had an interesting personal experience today with my bank. This is one of the top high street banks that many cite as having bad service, but to be honest I love them, I think they are great and re...
When it comes to successfully engaging with a new generation of customers (and employees), there’s very little doubt that insurers have their work cut out. There can be very little doubt that members ...
In advance of the Insurance Times Disruption Conference, I've commented on Innovation in this weeks Insurance Times magazine, 26th March 2015 Edition. I have included below my article. Enjoy! I’m luc...
Everything connected and yet nothing is connected. Depending on the day of the week, one of three buzz words that seems to be filling every single column inch, new product or solution and latest press...
Bryan Adams of @PhCreative recently wrote a great piece on the Insurance Brandhere. Dare I say an outsiders perspective on the Insurance world. Provocatively entitled: Imagine if Insurance Brands Sta...
Watch out Apple Watch, 5 year old's are coming, with much bigger expectations! As a collector of all things gadgetry, it will be no surprise to many that know me well - in my kids Christmas stocking w...
Along with my colleague Chris Ling, we have put some of our thoughts together on the challenge of Legacy Modernisation in Insurance. The history of insurance systems goes back a century, but as each n...
First posted here: https://www.linkedin.com/pulse/20141106003928-275760-disruption-is-coming-but-not-as-we-know-it In response to a great piece by Barry Rabkin here, for those that know me well - you...