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Daria Leshchenko CEO and Managing Partner at SupportYourApp

Three things fintech gets wrong about customer support

Fintech products are gaining popularity and pose real competition to traditional banking. According to the 2019 FIS PACE study, 73% of consumer banking interactions are digital. Fintech startups have already raised a record $100M in Q2 2020 and, apparently, have cracked the secret to success — better CX and personalized customer service. Direct-

15 March 2021 /startups Customer Service 2015-2019-2025