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2 Results from 2020

Andrew Stevens

Andrew Stevens Global banking and financial services specialist at Quadient

Branching out: Why improving digital experiences is key to fending off challenger banks

When the pandemic hit, people quickly grew accustomed to carrying out a number of key tasks online, from grocery shopping to catching up with their friends and family. However, they were more enthusiastic about some areas of their lives turning digital than others, with research showing people want to return to physical bank branches post-Covid-1...

/retail /covid-19 Online Banking

Andrew Stevens

Andrew Stevens Global banking and financial services specialist at Quadient

How to ensure strong customer communication during the Covid-19 crisis

The way we bank has transformed over the past decade. The number of branches has fallen, while the growth of online banking shows no sign of slowing down. Although this has certainly been an adjustment for consumers, remote banking is proving to be somewhat of a blessing in disguise, as the current global coronavirus pandemic leaves us unable to ...

/retail /covid-19 Online Banking

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