Social media

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/Social media

ICICI launches Facebook banking app

India's ICICI has launched a Facebook app that lets customers carry out banking tasks without leaving the social network.

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Commonwealth Bank celebrates Facebook milestones

Commonwealth Bank of Australia is celebrating its one year anniversary on Facebook with a new milestone of over 100,000 fans.

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NAB pumps perfume into concept branch; faces Twitter backlash over sexist article

National Australia Bank has launched a high-tech concept branch in Melbourne, complete with its own NAB scent, pumped into the building to help relax customers.

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SEC charges adviser over LinkedIn scam; steps up guidance on social media

The Securities and Exchange Commission has charged an investment adviser with trying to sell $500 billion-worth of fictitious securities on LinkedIn and other social networking sites.

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Citi launches Facebook app for loyalty point pooling

US bank Citi has unveiled a Facebook application that lets customers pool their loyalty programme reward points.

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IdeaPlane signs investment banks to new enterprise social network

IdeaPlane, a UK-based enterprise social networks (ESNs) specialist has launched, claiming two unnamed top-10 global investment banks as founding clients for its platform.

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Hong Kong man fined for using Facebook to sell unlicensed securities advice

A Hong Kong man has been fined and given community service for selling unlicensed securities advice through social networking site Facebook.

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Swedbank blames social media rumours for Latvian ATM panic

Swedbank customers in Latvia rushed to withdraw money from ATMs over the weekend, panicked by rumours swirling on social media sites that the bank was in financial difficulty.

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In conversation with...

Elaine Fletcher, Business Development Executive, Business Analytics & Optimization, IBM discusses the changing role of marketing at financial firms.

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CBA looks to the future of banking with crowdsourced IdeaBank

Commonwealth Bank of Australia has set up an online portal for customers to post ideas for new products and services.

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Discover sponsors Farmville game expansion

Discover Financial Services is bidding to woo the kids this Christmas, signing on as sponsor for an expansion of the hugely popular FarmVille social game.

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Movenbank bids to allay Facebook login concerns

Responding to user concerns, start-up Movenbank has moved to allay privacy and security fears over its use of Facebook for registration and log-in to the site.

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VocaLink inks Immediate Payments deals with Clear2Pay and Fundtech; SunGard goes mobile

New mobile-oriented products from SunGard and VocaLink have been released as the industry's biggest vendors respond to pressure on banks to deliver tactical innovations for customers that can be applied to back-end legacy processes and infrastructures.

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Sungard weighs on the changing retail banking landscape

David Hamilton, president of SunGard's banking business, looks at how banks balance their internal agendas with managing customer experience.

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PayPal launches Send Money Facebook app

PayPal has introduced a Facebook application that lets users send money to friends within the social network.

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Halifax launches online Christmas choir for charity fundraising push

Halifax bank is asking Facebook users to record themselves singing a classic Christmas song and add their effort to an online choir to raise money for the Save the Children charity.

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BofA on Google+ Occupied by pranksters

Bank of America has been beaten to the Google+ punch by pranksters who have set up a parody business page for the firm.

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Barclays asks young people to pitch for slice of £100k

Barclays has teamed up with TV station Channel 4 to launch an online competition that will see young Brits pitch business and community ideas for a slice of £100,000 in funding.

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Social media users wary of 'brand pollution' - survey

Companies, including banks, rushing to create Twitter feeds and Facebook and Google+ pages, have been warned that the majority of people have no interest in 'engaging' with 'brands' via social media.

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ASB Bank taps Google+ Hangouts to chat with mobile pilot participants

New Zealand's ASB Bank has been taking advantage of Google+ Hangouts, using the video chat service to communicate with a group of customers beta testing its Android app.