1386 articles tagged with this keyword
News/Research/analysis
Even in the age of tweets, texts and friend requests, talking to someone face-to-face is still the preferred method for Americans when communicating with their bank, according to a survey from market research firm Mintel.
13 November 2009
The Western European mobile money market is finally set to take off and will be worth up to EUR5 billion by 2013, according to research from Frost & Sullivan.
With the vast majority of Brits regularly using social media, businesses should follow suit and embrace the medium as a customer service channel, research from first direct suggests.
11 November 2009
Inflexible IT systems and bottlenecks in technology development are the two greatest barriers to innovation at European retail banks, according to research from Infosys. Meanwhile, a separate report from the Indian vendor reveals nine out of 10 US banks think IT is vital to innovation.
06 November 2009
A staggering two thirds of quantitative analysts think their supervisors do not understand the work they do, according to a survey from training outfit 7city Learning.
04 November 2009
Despite the growing popularity of online and mobile banking, over half of Brits would only place their savings in an institution that has branches on the high street, according to a survey for Deloitte.
03 November 2009
In the midst of the global financial crisis, Canada's largest and most active institutional fixed-income traders led a long-awaited move into electronic trading, according to research from Greenwich Associates.
29 October 2009
Global spending on information technology is in for its worst ever year but things are looking up, with growth expected to return in 2010, according to research firm Gartner.
20 October 2009
Despite a massive drive to educate the public about identity theft, Brits are still far too willing to hand over personal information to complete strangers, says Sophos man Graham Cluley.
19 October 2009
Over three quarters of Brits are worried about identity theft yet two thirds admit they don't know how to protect themselves, according to a survey for Lloyds TSB.
12 October 2009
American financial institutions should mine the untapped market of offline customers as a potential target audience for mobile banking and payment services, a survey commissioned by VeriSign suggests.
07 October 2009
US banks seeking to rebuild trust among young "millennials" should tap blogs and social networks to improve communication, according to a Microsoft sponsored survey.
01 October 2009
Despite the buzz surrounding outfits such as Wesabe and recently acquired Mint, just five per cent of Americans use personal financial management Web sites compared to the 50% still relying on old fashioned pen and paper to track their money.
23 September 2009
Businesses are putting customer credit card data at risk by failing to treat security as a top strategic initiative, according to a survey from the Ponemon Institute.
For the first time, more US bank customers express a preference for managing their finances online compared to any other method, according to a survey from the American Bankers Association.
22 September 2009
The total value of cheques cleared in the UK in the second quarter fell a massive 20% compared to the same period in 2008, as Brits continued to turn to debit cards.
18 September 2009
Cost cutting measures put in place by banks in the wake of last year's financial crisis are leaving them, and their customers, vulnerable to criminal attack, according to a survey from Norkom Technologies.
16 September 2009
Just 22% of industry executives say they are prepared for the additional workload that will come their way when the new Swift MT202 COV message standard comes into effect in November, according to a survey from Dow Jones Risk & Compliance.
10 September 2009
UK consumer group Which? has accused Abbey and Halifax of employing poor online security measures, leaving customers vulnerable to fraud.
27 August 2009
Over eight million Brits have handed over their Chip and PIN details to someone else in the last year, with a quarter of these falling victim to fraud, according to a survey for insurance firm LV=.
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