Latest Branch banking News: Finextra Research

UniCredit to axe 8000 jobs

Italy's UniCredit says it will cut 8000 jobs and close 500 branches over the next three years as part of a programme to boost shareholder value.

04 December 2019

News/Branch banking

UK banks suffer five IT glitches a week according to Which?

The UK's banks experience five IT failures a week according to analysis by Which? with RBS and Santander the worst sufferers.

27 November 2019

Company update/Branch banking

Virgin Money to launch current account and mobile app in December

The UK’s largest challenger bank, Virgin Money, will launch its first ever digital current account and mobile app next month – alongside the opening of a first wave of ground-breaking Virgin Money stores in Manchester, Birmingham and London – positioning it as a genuine disrupter in the market.

26 November 2019

News/retail

CBA puts Amazon lockers in branches

Commonwealth Bank of Australia is installing lockers at several Sydney branches where customers can pick up their Amazon parcels.

25 November 2019

News/retail

Labour promises ban on ATM fees, to end branch closures, and a Post Bank

The UK's Labour party has pledged to ban ATM fees, stop bank branch closures and to create a publicly-owned Post Office bank if it wins the general election next month.

21 November 2019

Company update/Branch banking

Metro Bank opens first store in the North of England

Metro Bank, known for its exceptional customer service, is soon to open its 71st store in the heart of Liverpool city centre on Paradise Street.

21 November 2019

News/regulation

Westpac faces hefty fines for breaching anti-money laundering rules

Westpac could face unprecedented civil penalties, having been accused of contravening AML/CTF laws on over 23 million occasions by Australia’s anti money-laundering and terrorism financing regulator, Austrac.

20 November 2019

Company update/Branch banking

Unite launches campaign to save bank branches

Unite, the union which represents staff working in bank branches across the country, will today (Monday 18 November) launch a campaign to ‘Save Bank Branches’.

18 November 2019

News/retail

‘Bark-lays’ invites stressed students to in-branch puppy session

Barclays is trialling a distinctly low-tech tool to help stressed out cash-strapped university students: in-branch puppy cuddle sessions.

18 November 2019

Company update/retail

CaixaBank opens Barcelona flagship hub

CaixaBank, Spain’s leading retail bank, has opened “all in one” Barcelona, its new flagship hub in the city. This new conceptual space was created by the company to revolutionise customer experience in the physical service channel.

05 November 2019

News/Branch banking

Money 20/20: Banks can be creepy, as long as they personalise services

John Thomas, head of enterprise, innovation & strategic business architecture at TD Bank showcases his expertise on how to leverage data to synthesise the customer experience while at the same time, remaining hyper-relevant in the banking sector at Money 20/20 USA in Las Vegas.

29 October 2019

News/Branch banking

US Bank to axe thousands of branch jobs

With customers continuing to migrate to digital channels, US Bank is preparing to axe thousands of branch positions, according to Bloomberg.

22 October 2019

Company update/Branch banking

TSB opens new City of London flagship branch

TSB today celebrates the opening of its new and modern City of London flagship branch, which is located on one of London’s busiest high streets, at 55 Bow Bells House, Cheapside.

11 October 2019

News/retail

Barclays ends Post Office cash withdrawal support

Barclays has been slammed by regulators and consumer groups for opting out of a deal that lets customers withdraw cash at UK Post Offices.

08 October 2019

News/Branch banking

Deutsche Bank: Branch closures create a vicious circle

Research from Deutsche Bank suggests that the more branches that banks close the sharper the fall in footprint at remaining outlets, as consumers turn to online services in frustration at the time spent traveling to a bricks and mortar location.

02 October 2019

News/payments

81% of banks would collaborate with fintech partners to execute digital transformation - Finextra

At EBAday 2019, hosted by Finextra in association with the EBA, it was revealed that 81% of banking executives would collaborate with partners to execute digital transformation most effectively.

01 October 2019

News/Branch banking

Chase opens doors to non-profits at new Harlem branch

Chase has opened a community-inspired branch model in Harlem, operating as an events and arts space combined with a custom lab for digital innovation and skills training.

25 September 2019

News/Branch banking

Over a third of UK bank branches closed in past five years

More than a third of the UK’s bank branches have shut their doors since 2015 while hundreds of those that remain have slashed their opening hours, new research from Which? reveals.

24 September 2019

Company update/retail

Icici Bank to open 450 new branches across India

ICICI Bank today announced that it will expand its retail network in the country by adding 450 new branches this fiscal.

23 September 2019

News/Branch banking

Commerzbank to axe jobs and branches, invest in digitalisation

Commerzbank will reduce its headcount by 2300 and close 200 branches as part of strategic plan that will also see EUR750 million pumped into digitalisation and IT infrastructure.

20 September 2019