First Direct

70 results about this entity

Period: 24 Apr 2007 - 28 Feb 2025

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Deutsche Bank brings social media to global transaction banking with 'Drive DB!' campaign

Deutsche Bank brings social media to global transaction banking with 'Drive DB!' campaign

Deutsche Bank's global transaction business unit is introducing an online community forum where clients can engage with bank staff in the development of new products.

First direct's 'Beta Lab' to invite public input on product development

First direct's 'Beta Lab' to invite public input on product development

UK bank first direct is to give members of the public the opportunity to shape products and services before they are officially released.

Banks can't ignore social Web - first direct CEO

Banks can't ignore social Web - first direct CEO

The growth of the social Web is something that cannot be ignored by banks and should be embraced as a means of connecting with customers, according to first direct CEO Matt Colebrook.

ING, HSBC and Nordea outline barriers to banking innovation

ING, HSBC and Nordea outline barriers to banking innovation

Retail banking innovation programmes can face a variety of internal barriers to success, ranging from resistance from inhouse technology fiefdoms, governance, and the demand for swift ROI, according to the panel of industry experts on the Finextra/Infosys Webcast, 'Retail Banking Innovation - Adapting to a new age', broadcast on Thursday.

New players beat traditional banks in public trust stakes

New players beat traditional banks in public trust stakes

With traditional high street banks losing public confidence in the wake of the financial crisis, online provider first direct and P2P lender Zopa have taken advantage to emerge as the industry's most trusted players, according to research from Moneywise magazine.

Co-op Bank tops UK sales site table

Co-op Bank tops UK sales site table

The Co-operative Bank has topped a review of how well UK retail financial services Web sites sell services and products, with Yorkshire Bank bottom of the pile.

First direct goes World Cup crazy

First direct goes World Cup crazy

UK online bank first direct has adopted an array of bizarre tactics to keep football-crazy staff at their desks during the World Cup, including fancy dress days, giant inflatable footballs and staged 'streaking' events across the call centre.

First direct asks customers to save for a 'brainy' day

First direct asks customers to save for a 'brainy' day

The ability to save money - and your willingness to switch banks - is determined by the side of the brain you think with, according to research commissioned by UK online bank first direct.

First Direct falls foul of Twitter hack

First Direct falls foul of Twitter hack

First Direct's love affair with social media took a cold bath last night when the UK online bank's Twitter account was hacked and used to send pornographic messages to followers.

Firms should embrace social media for customer service - research

Firms should embrace social media for customer service - research

With the vast majority of Brits regularly using social media, businesses should follow suit and embrace the medium as a customer service channel, research from first direct suggests.

Standard Bank asks customers for ideas as BofA tells them to leave it alone

Standard Bank asks customers for ideas as BofA tells them to leave it alone

South Africa-based Standard Bank has added a section to its blog site where customers can submit ideas on how it can improve service.

Microsoft Surface technology helps first direct's Grand Design

Microsoft Surface technology helps first direct's Grand Design

Virtual bank first direct has tapped Microsoft's multi-touch screen Surface technology to help explain its mortgage products at the Grand Designs Live event.

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