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• Developed IT operating models across App Factory, TechOps, DevOps, SRE, and vendor management for banking and capital markets, achieving zero tolerance for downtime with 99.99% SLA. • Led infrastructure and application stack modernization, enabling high availability, disaster recovery, business continuity, and strong regulatory audit governance. • Built and scaled in-house engineering teams to drive automation, streamline operations, and boost tooling adoption. • Pioneered observability solutions and automated key workflows; reduced resource-intensive workloads, improved costs and MTTR, and optimized resource allocation. • Advanced risk and compliance initiatives, matured ITSM for change, incident, and problem management, driving product stability, higher NPS, and improved integrator scores. • Mentored and coached teams on technical upskilling and cross-domain expertise to foster career development.

Lead Site Reliability, Cloud Engineering & Technology Operations for market data systems at S&P Global Market Intelligence, driving automation, DevOps, AIOps, and cloud migration strategies to operate at scale, accelerate go-to-market, meet budgets, and improve P&L managing over US$40M in spend. Executed data center exit, migration, and refresh programs supporting the Market Intelligence business, enabling scalable and stable product/content platform reengineering through service mesh APIs, network, and application optimization. Established observability frameworks and KPI metrics via consolidated monitoring and AIOps to enhance capacity provisioning, efficiency, and uptime. Directed large-scale operational programs optimizing data center costs with savings of approximately US$8M through cloud migration, $2.3M via elastic infrastructure provisioning, and $2.1M p.a on lifecycle mgmt. Spearheaded SafeAgile program; passionate with building engineering talent for operational excellenc

• Expansion of the technology operations centres in India and Asia, contributed to progressive success in consolidating data centres, delivering high availability and business continuity for Investor Relations & Corporate Communications Systems and > US$ 5 Million savings on P&L. Recommended by VP Technology Operations to take on the role with Thomson Reuters Asia, to lead the next generation flagship • Product Portfolio : Eikon systems and its infrastructure delivery & operations; consolidate data centres, reduce carbon footprint > US$ 150K savings, build new operations centres at cost efficient geographies with targets achieved of US$ 3 Million savings.  2011 to 2013 : Thomson Reuters Asia : Support Manager EIKON Platforms 2005 to 2011 : Thomson Financials India : Manager Application Support

• Roll out of Coats Plc Global Standards for Messaging, Networks and implementing Net Comms across 30+ regional sites in India. Run ERP migrations and service desk implementations.  • Recommended by CFO, Coats Plc, to lead the strategic delivery of Global Business Intelligence system; implementing global networks across 66 countries to integrate Logistics, Plant & Machinery, HR, Inventory Management data ingestion and deliver on Global MIS. BTO parallel systems for regional data management.    March 2003 to September 2005 : Coats Plc UK : Executive Systems Support October 2000 to February 2003 : Madura Coats : Executive IT Support