Community

It would be hard to see why anyone would trust Travelex in the future.  This incident has clearly shown that they have not invested sufficiently in security to ensure this did not happen, and when the worst did happen they did not have a contingency plan in place to resolve the situation.  

Reading between the lines, this message is that while you may talk about business continuity and disaster recovery and may have plans in place for such, you need to provide evidence that these plans are robust and will ensure that your services can withstand the outages that we have seen recently.  Paying lip service to ensuring continuity of service is no longer acceptable.