Finextra Research
Sign in
Sign up
  • News
    • Latest news
    • Company updates
    • Long reads
  • TV
  • Research
  • Events
    • All
    • Conferences
    • Webinars
    • Popular
  • Community
    • Community latest
    • Latest expert opinions
    • Groups
    • Search members
  • Jobs
  • APIs
Sign in
Sign up
  • News
    • Back
    • News
    • Latest news
    • Company updates
    • Long reads
  • TV
  • Research
  • Events
    • Back
    • Events
    • All
    • Conferences
    • Webinars
    • Popular
  • Community
    • Back
    • Community
    • Community latest
    • Latest expert opinions
    • Groups
    • Search members
  • Jobs
  • APIs
  • payments
  • markets
  • retail
  • wholesale
  • wealth
  • regulation
  • crime
  • crypto
  • sustainable
  • startups
  • devops
  • identity
  • security
  • cloud
  • ai

Community

  • Your feed
  • Latest expert opinions
  • Groups

Join the Community

23,406
Expert opinions
42,304
Total members
290
New members (last 30 days)
178
New opinions (last 30 days)
29,114
Total comments
Join Sign in
Follow Unfollow

Ketharaman Swaminathan

Founder and CEO
GTM360 Marketing Solutions
Member since
17 Apr 2009
Location
Pune
Followers
17
Following
1
Opinions
155
Long reads
0
Followed by John Sims, Martha Boyle and 5 others you follow
View Ketharaman Swaminathan's full profile

Ketharaman's comments

clear
Santander InnoVentures joins Ripple funding round

I know we keep seeing a number of mythical payment innovations but I believe Ripple is for real - even without its "fiction-free" label!!!

07 Oct 2015 12:42 Read comment

Cybersecurity Awareness Month falls flat as Scottrade joins ranks of victims

I can bet that Scottrade is not the only one. "Ignorance is bliss" until FBI imparts knowledge!

06 Oct 2015 16:07 Read comment

How do you reach out to today's digital banking customer ?

As of now, my bank is acting as my conscience-keeper and telling me how to save trees:  

https://twitter.com/GTM360/status/650936210400145408

I'm sure it'll realize it's my bank and start telling me how to save money. If not within the proverbial "six working days" but at least after a few months!

Warts And All, The System Works

06 Oct 2015 11:14 Read comment

How Online Banking Prepares You To Become An Entrepreneur

@BalasubramaniamGD: TY for your kind words.

05 Oct 2015 15:08 Read comment

US gears up for EMV switch deadline

American Retailers can handle every cost as long as they earn revenues, which can happen only in one place, namely, their stores, and in only one manner, namely, by giving a great CX (at least in USA). If retailers not implementing EMV are really funding criminals and terrorists, FBI and DHS will go after them. While vendors have the luxury of saying "should have been", "can be", and so on, retailers face the harsh realities of using solutions as they're delivered today and are fully justified in evaluating ROI of EMV investments. As Panda has done and found that their fraud loss is too small to justify the cost of EMV POS upgrades.

03 Oct 2015 20:37 Read comment

US gears up for EMV switch deadline

The 20 second processing time is attributed to a Gartner analyst quoted in the NBC article cited in my earlier comment. We can keep debating about whether it's an "exception" or "unusual" or "not uncommon" but the decision of Panda Restaurant Group with 1800 restaurants to eschew EMV altogether because its fraud losses are too small to justify the cost of POS upgrade for accepting chip cards (cf. http://www.bloomberg.com/news/articles/2015-10-01/credit-and-debit-cards-lag-on-emv-upgrades) brings us to the heart of the debate: How do regulators / businesses view fraud - or CX or quality or any other basic attribute of running a business?

On the one extreme, there are retailers like Nordstorm and Zappos who hold CX above all. On the other extreme, there are regulators and / or businesses who hold fraud prevention above everything else (cf. The Indian regulator RBI went on record saying, "security first, convenience next"). In between these two extremes lie companies like Panda who consider fraud as another cost of doing business. Nothing right, nothing wrong, we’re where we are.

As Panda's decision illustrates, there's no guarantee that we'll even go all the way ever! Especially because, as I'd highlighted in Mitigating Fraud Does Not Pay The Bills, leading merchants in USA like Amazon have not implemented 2FA for online card payments despite (a) FFIEC issuing guidelines for it way back in 2005, and (b) ROW having done so several years ago.

03 Oct 2015 13:40 Read comment

US gears up for EMV switch deadline

In my experience, chip card processing time ranges from 10 to 50 seconds. Implementation, network, bandwidth, level of education of how to dip a Chip card, blah blah blah - these are all factors that, along with the basic technology, make up the overall "solution" that is experienced by a retailer and consumer. As long as the solution delivers a bad CX, adoption will suffer - regardless of whether the problem is with the technology or surrounding factors. Especially in USA where, in my experience, businesses care a lot more about delivering a great CX than ones in most of ROW.

03 Oct 2015 12:20 Read comment

US gears up for EMV switch deadline

Early reports of Chip + Signature in USA point out one more cultural factor that poses a hurdle to this technology in USA: 

"Some people are experiencing a 20 second wait times with these chips," said Avivah Litan, vice president and analyst at Gartner Research. "We're a more rushed society than anyone else. So me, I'm going to be a little mad when I have to wait longer at checkout. You have to wait until the very end to get your card." 

As I'd predicted in my post, some retailers are expecting customers to prefer cash because of the delay in processing chip cards: 

"Litan says retailers who have met the deadline will likely ... create cash-only lines." 

So, ironically, a security measure that is intended to increase security and make people more comfortable about using cards is actually driving them away from cards and towards cash!

http://www.nbcnews.com/business/consumer/chips-dips-tips-5-potential-problems-new-credit-cards-n436511

02 Oct 2015 17:12 Read comment

Mitigating Fraud Does Not Pay The Bills

http://www.nbcnews.com/business/consumer/chips-dips-tips-5-potential-problems-new-credit-cards-n436511

Early reports of Chip + Signature in USA point out one more cultural factor that poses a hurdle to this technology in USA:

"Some people are experiencing a 20 second wait times with these chips," said Avivah Litan, vice president and analyst at Gartner Research. "We're a more rushed society than anyone else. So me, I'm going to be a little mad when I have to wait longer at checkout. You have to wait until the very end to get your card." 

As I'd predicted in my post, some retailers are expecting customers to prefer cash because of the delay in processing chip cards: 

"Litan says retailers who have met the deadline will likely ... create cash-only lines." 

So, ironically, a security measure that is intended to increase security and make people more comfortable about using cards is actually driving them away from cards and towards cash!

02 Oct 2015 17:10 Read comment

CMO required for a fintech startup? NO NO NO!

"Will startups pay for providing marketing advisory / consulting guidance?" Yes. And many do.

"And if yes, maybe that is a startup idea in itself?" It has gone beyond the idea stage. There are examples galore of companies providing marketing advisory / consulting guidance for startups for several years. Should Finextra Community Guidelines permit, I can name many such companies.

01 Oct 2015 15:59 Read comment

  • 1
  • 273
  • 274
  • 276
  • 277
  • 469

Ketharaman writes about

  • artificial intelligence
  • security
  • payments
  • regulation & compliance
  • people
  • retail banking
  • wholesale banking
  • cloud
  • devops
  • start ups
  • cryptocurrency
  • markets
  • financial crime
  • covid-19
  • predictions

Ketharaman's opinion archive

  • 2025 (2)
  • 2024 (9)
  • 2023 (10)
  • 2022 (7)
  • 2021 (4)
  • 2020 (5)
  • 2019 (10)
  • 2018 (16)
  • 2017 (13)
  • 2016 (9)
  • 2015 (12)
  • 2014 (17)
  • 2013 (17)
  • 2012 (12)
  • 2011 (9)
  • 2010 (1)
ShowHide similar members

Similar members

Tamas Kadar

Tamas Kadar
Founder and CEO at SEON

Follow Unfollow
Nick Cousins

Nick Cousins
Founder and CEO at Exizent

Follow Unfollow
Shantanu Sharma

Shantanu Sharma
Founder and CEO at Sharma Labs, Inc.

Follow Unfollow
Duncan Kreeger

Duncan Kreeger
Founder and CEO at TAB

Follow Unfollow
Roman Eloshvili

Roman Eloshvili
Founder and CEO at XData Group

Follow Unfollow

Welcome to Finextra. We use cookies to help us to deliver our services. You may change your preferences at our Cookie Centre.

Please read our Privacy Policy.

Accept
Finextra

Finextra

  • About

Community

  • Rules
  • Contact the community team

News

  • Guidance
  • Contact the news desk

Sales

  • Media pack
  • Contact the sales team

Get involved

  • Finextra Live@
  • Webinars
  • Finextra TV
  • Research
  • Finextra.jobs

Events

  • Sustainable Finance Live
  • NextGen Nordics
  • EBAday
  • NextGen:AI
Join the community Register for news alerts
Apple App Store Google App Store

© Finextra Research 2025

Terms of usePrivacy PolicyCookie Centre