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Ketharaman Swaminathan

Founder and CEO
GTM360 Marketing Solutions
Member since
17 Apr 2009
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Followed by John Sims, Martha Boyle and 5 others you follow
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Ketharaman's comments

clear
UK payments regulator to probe card acquiring market

@FinextraMember: I've given numbers in my previous comment to explain why I think banking is more competitive than retail. Profitability is driven by how well an industry is run. Retailers make measly profits probably because they're run poorly - I don't know. In any case, how much profit Visa made is absolutely irrelevant in a free market. On a side note, it's not just card fees. Retailers tend to swallow other external cost reductions as well. The Indian government has just instituted a probe against many QSR retailers for failing to pass on steep reduction in Goods & Services Tax from 18% to 5%. 

15 Aug 2018 16:42 Read comment

Apple Pay growth set to fuel smartphone sales

Retailers have been trying their own Pays. According to this BI INTELLIGENCE illustration of different types of e-wallets published by BI, there are more Merchant Wallets than Bank+Tech+Fintech+Network Wallets put together. Just that they're struggling to gain traction.

Just because merchants want to escape dependence on card networks and banks / tech companies doesn't mean consumers would have a compelling reason to adopt Merchant Pays. IMO the time for Merchant Wallets has already run out.

14 Aug 2018 20:47 Read comment

UK payments regulator to probe card acquiring market

Retailers are greedy. They'll never pass on reductions to consumers. OTOH, when the no-surcharge rule was scrapped, some of them slapped as much as 7.5% surcharge even though they incurred card processing fees of <3%. "Retail is competitive" is a lame counter: Banking is even more competitive. I don't have the figures for UK / Europe but there are >6K banks in USA and not even 1/5th that number of retailers.

14 Aug 2018 18:38 Read comment

How do you build a Robust Customer Onboarding and Origination Strategy?

"An average of 20% to 40% is the average rate for top 100 banks." "Banks invest from as little as hundred dollars to 20,000 dollars for each customer, they onboard." Can you cite the sources for these claims? 

13 Aug 2018 19:01 Read comment

Norwegian banks co-operate on account aggregation programme

"We are open to sharing our data with anyone who wants to take part." 

"our data"?

I thought the governing principle of PSD2 / Open Banking is that, all banking data belongs to customers. How come a banker is claiming that it's "our data"?!!!

13 Aug 2018 13:13 Read comment

Finextra goes mobile first

It looks like mobile even on desktop. So, it's "Mobile Only", not "Mobile First". While I like the mobile experience more now, is there any toggle / switch - like the "Switch to our desktop site" link I see at the bottom of many websites including my company blog - that I can use to restore the former desktop view on a desktop? 

13 Aug 2018 12:24 Read comment

Facebook wants more bank data to rebuild trust with users

There are many ways to check account balances. But all of them require people to leave their most favorite app! Ergo Facebook Messenger Account Inquiry. 

08 Aug 2018 19:16 Read comment

US retailer Kroger considers extended Visa credit card ban

For a long, long time, retailers have complained to the regulators and courts about high card processing fees but have continued to accept cards shamelessly; and, when card networks repealed the NO SURCHARGE rule, many of them brazenly started charging as high as 7.5% surcharge to customers despite incurring less than 3% interchange fees. This is the first time I'm seeing a retailer actually refusing to accept a card. Kudos to KROGER for adopting the right strategy for driving change in a capitalism. Let's see how its gambit plays out...

08 Aug 2018 15:52 Read comment

Facebook wants more bank data to rebuild trust with users

FWIW, here's a contrarian take by TechCrunch: https://techcrunch.com/2018/08/06/facebook-banking/

08 Aug 2018 13:31 Read comment

Facebook wants more bank data to rebuild trust with users

I admire Facebook's chutzpah. What's more, it just might work. I can see how millions of customers would readily click the DO IT button following a teaser like "Prevent credit card fraud without leaving your favorite app".

07 Aug 2018 08:39 Read comment

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Ketharaman writes about

  • artificial intelligence
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  • retail banking
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Ketharaman's opinion archive

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