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Innovation in Financial Services

A discussion of trends in innovation management within financial institutions, and the key processes, technology and cultural shifts driving innovation.

Gunnar Larsen

Gunnar Larsen Chief Communications & Marketing Officer at Tokenovate

Exception Management At The Speed of T Plus 1

Why getting it right now matters The transition to T+1 trade settlement isn’t just a regulatory requirement: it’s a reckoning for post-trade lifecycle management and operations. Budgets are being allocated and deployed. Timelines are contracting. For banks, asset managers, and financial market infrastructures (FMIs), the margin for error is va...

/regulation /markets

Alex Kreger

Alex Kreger Founder and CEO at UXDA Financial UX Design

Case Study: Designing a Gen AI Conversational Banking App

Over the past decade, messaging apps and AI-powered chats have redefined how we interact with the digital world. What started as a way to stay in touch with friends quickly evolved into a universal interaction model. With the rise of generative AI, this trend has accelerated dramatically. Instead of scrolling through menus or tapping endless button...

/ai /retail

Bo Harald

Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,

Here the original rambling version that ChatGPT shortened - all the way to Quantum risk

The big picture is getting much bigger. All the way to Quantum I started posting here long ago about payment automation and e-banking. Then about interconnecting bank customers with e-id, e-signing, e-invoicing and e-salary. Then about mobile banking and establishing the Mobey Forum in year 2000. I like to think that teamwork and networking around...

/ai /identity

Alex Kreger

Alex Kreger Founder and CEO at UXDA Financial UX Design

Banking AI Implementation Case Study: Design of a Living Bank User Experience

What if your digital bank wasn’t just a service, but a living companion? Over six months, we designed a groundbreaking AI-powered financial product that aimed to reshape how customers engage with their money. Here are some key insights and takeaways from that journey. This was not another static banking app. It was envisioned as an AI-powered prod...

/ai /retail

Alex Kreger

Alex Kreger Founder and CEO at UXDA Financial UX Design

The Greatest Threat to Banking Isn’t Digital Disruption or AI—It’s Self-Deception

Fintechs won’t kill incumbent banks. Neither will AI. Banks will kill themselves. Not through disruption. Through self-deception. They’ll collapse because they believe things that aren’t true. The lies sound so familiar we’ve stopped questioning them: We’ve finished our digital transformation; If users struggle, it’s their fault; Digital is just ...

/retail /markets

Ankita Bhattacharya

Ankita Bhattacharya Product Manager - Commercial Finance at LoanTube

Embedded Lending Needs More Than Embedded Forms

Embedded finance was meant to transform how small businesses access credit, bringing lending to the point of need, whether that’s within an accounting platform, a business management tool, or a digital marketplace. In theory, it should create seamless, contextual experiences where funding is just a click away. In practice, it often falls flat. For...

/startups /inclusion

Alex Kreger

Alex Kreger Founder and CEO at UXDA Financial UX Design

Design as Strategy: How UX Transformed a Bank's Digital Ecosystem

In the heart of one of the world’s most fast-paced financial markets, a digital reckoning was brewing. A leading retail bank—serving tens of millions, managing hundreds of billions, and deeply embedded in the region’s economic fabric—found itself at a tipping point. Its once-pioneering market presence was now fragmented, inconsistent and frustratin...

/retail /devops

Alex Kreger

Alex Kreger Founder and CEO at UXDA Financial UX Design

Debunking the Early Riser Myth in Banking: A UX Reality Check

In the high-stakes world of finance, one belief has been drilled into boardrooms for decades: the early bird catches the worm. In banking, that’s translated into a dangerous mantra — first to market wins. It’s a seductive idea. Banks' CEOs love the headlines. Product teams love the adrenaline rush. Shareholders love the illusion of being ahead of t...

/retail /devops

Bo Harald

Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,

Original rambling story telling here ...ChatGDP shortened and improved it in the previous post

AI-impact: 20-30% GDP growth a year or no more than 1-2% over 10 years? Quite a difference between the Silicon Valley evangelists and the pessimistic Daron Acemoglu as descibed in the Economist’s “Eureka all day long”. A very useful article indeed – that naturally has more questions than answers. To try to clear my thoughts I worked through my ow...

/ai /identity

Alex Kreger

Alex Kreger Founder and CEO at UXDA Financial UX Design

From Commodity to Couture: Why Design in Banking Stays Untapped Competitive Edge

In a world where people wear their brands like badges of identity—from the phone in their hand to the sneakers on their feet—banking remains curiously invisible. Its digital products are often indistinguishable, stripped of soul, wrapped in sameness. But this week, something rare happened. Because here’s the paradox: while consumer brands chase em...

/retail /identity

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