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Innovation in Financial Services

A discussion of trends in innovation management within financial institutions, and the key processes, technology and cultural shifts driving innovation.

Sebastian Fantini

Sebastian Fantini Product Director at EBANX

Why Latin American e-wallets are booming and what this reveals about the entire global tech industry

From the Industrial Revolution to artificial intelligence, from the telegraph to smartphones, the history of technology follows a familiar pattern: wealthy, developed countries produce; emerging markets consume. This logic, however, has been increasingly challenged, and the sector where this shift is advancing by leaps and bounds is digital payme...

/payments /inclusion

Alex Kreger

Alex Kreger Founder and CEO at UXDA Financial UX Design

The End of Average: AI Is Rewriting the Rules of Digital Banking CX

In 2024, banking crossed a critical threshold. No longer satisfied with being simply digital and inspired by interactions with Chat GPT, customers began demanding something deeper—experiences that understand them. Banks turned to a powerful ally: artificial intelligence. The result? A seismic shift from transactional to transformational. AI didn’t...

/ai /retail

Galong Yao

Galong Yao CGO at Bamboodt

Unlocking the Future of Global Payments: A Deep Dive into China’s CIPS

As the world’s financial landscape evolves, the need for efficient, secure, and globally connected payment systems has never been more pressing. China’s Cross-border Interbank Payment System (CIPS) is rapidly emerging as a central artery in the internationalization of the Renminbi (RMB), offering a robust infrastructure for cross-border settlement...

/payments /inclusion

Galong Yao

Galong Yao CGO at Bamboodt

Alipay Tap: How Alipay’s New NFC Experience Is Redefining Offline Payments in China

When we think about contactless payments, Apple Pay, Google Pay, and EMV-based NFC cards often come to mind. But in China, a new and uniquely local solution is emerging—one that bridges the gap between barcode payments and hardware-intensive NFC wallets. Meet Alipay’s “Alipay Tap”—a smart, simple, and surprisingly elegant solution to streamline off...

/payments /inclusion

Alex Kreger

Alex Kreger Founder and CEO at UXDA Financial UX Design

AI Becomes the Banker: 21 Case Studies Transforming Digital Banking CX

In banking, AI is no longer experimental—it became a cornerstone of strategy for improving how customers engage with their banks online and via mobile. Within this article, we analyze how AI’s adoption in 2024 impacted key areas of digital CX, highlighting global trends as well as specific insights from major markets like the US and UK. We examine...

/ai /retail

Bo Harald

Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,

What I missed in Geneva..

GDC25 was a successful milestone gathering. Here’s what I hope will be addressed more visibly going forward: 1. Stronger EU Member State Leadership on Organisation Wallets What I missed most was a more visible and vocal commitment from EU Member State governments — especially in enabling simple, high-impact credential flows through widely avai...

/ai /identity

Bo Harald

Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,

Impressions from Global Digital Collaboration 2025

There can be no doubt: bringing together driving authorities, generalists, and domain experts from many fields proved both eye-opening and energising — and must continue. Especially now, as AI development accelerates at breakneck speed, it is essential to ensure that those deeply immersed in it don’t lose sight of a critical foundation: Trust and ...

/ai /identity

Alex Kreger

Alex Kreger Founder and CEO at UXDA Financial UX Design

Banking on Intelligence: The Global Sprint to AI Maturity in Finance

Artificial intelligence is no longer a futuristic buzzword—it’s a present-day battleground for competitive advantage in banking. Across the globe, countries are embracing AI at vastly different speeds, with Asia and the Middle East taking the lead in enterprise adoption, while the U.S. and UK scale up their generative AI pilots. From virtual assis...

/ai /markets

Bo Harald

Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,

Reading books - rather than writing a book

I have been asked a good number of times if I am going to write a book about my rather long management and start-up experience when driving digitalisation. But then, the now rolling out migration to the EU Trust Infrastructure. - now with focus on Business wallets - is so extraordinarily important and interesting must-have ladder also to the next p...

/ai /identity

Alex Kreger

Alex Kreger Founder and CEO at UXDA Financial UX Design

Why Bank Boards’ Brilliant Strategies Vanish Inside Their Digital Products

Picture a pristine strategy deck projected in the boardroom: bold growth curves, purpose-driven mantras, and a promise to “re-imagine banking for the digital age.” Now contrast that cinematic vision with the reality on your phone—an app that greets you with a spinning wheel, a five-step login, and a “try again later” toast. Somewhere between the m...

/retail /devops

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