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Innovation in Financial Services

A discussion of trends in innovation management within financial institutions, and the key processes, technology and cultural shifts driving innovation.

Alex Kreger

Alex Kreger Founder and CEO at UXDA Financial UX Design

Banking AI Implementation Case Study: Design of a Living Bank User Experience

What if your digital bank wasn’t just a service, but a living companion? Over six months, we designed a groundbreaking AI-powered financial product that aimed to reshape how customers engage with their money. Here are some key insights and takeaways from that journey. This was not another static banking app. It was envisioned as an AI-powered prod...

/ai /retail

Alex Kreger

Alex Kreger Founder and CEO at UXDA Financial UX Design

The Greatest Threat to Banking Isn’t Digital Disruption or AI—It’s Self-Deception

Fintechs won’t kill incumbent banks. Neither will AI. Banks will kill themselves. Not through disruption. Through self-deception. They’ll collapse because they believe things that aren’t true. The lies sound so familiar we’ve stopped questioning them: We’ve finished our digital transformation; If users struggle, it’s their fault; Digital is just ...

/retail /markets

Ankita Bhattacharya

Ankita Bhattacharya Product Manager - Commercial Finance at LoanTube

Embedded Lending Needs More Than Embedded Forms

Embedded finance was meant to transform how small businesses access credit, bringing lending to the point of need, whether that’s within an accounting platform, a business management tool, or a digital marketplace. In theory, it should create seamless, contextual experiences where funding is just a click away. In practice, it often falls flat. For...

/startups /inclusion

Alex Kreger

Alex Kreger Founder and CEO at UXDA Financial UX Design

Design as Strategy: How UX Transformed a Bank's Digital Ecosystem

In the heart of one of the world’s most fast-paced financial markets, a digital reckoning was brewing. A leading retail bank—serving tens of millions, managing hundreds of billions, and deeply embedded in the region’s economic fabric—found itself at a tipping point. Its once-pioneering market presence was now fragmented, inconsistent and frustratin...

/retail /devops

Alex Kreger

Alex Kreger Founder and CEO at UXDA Financial UX Design

Debunking the Early Riser Myth in Banking: A UX Reality Check

In the high-stakes world of finance, one belief has been drilled into boardrooms for decades: the early bird catches the worm. In banking, that’s translated into a dangerous mantra — first to market wins. It’s a seductive idea. Banks' CEOs love the headlines. Product teams love the adrenaline rush. Shareholders love the illusion of being ahead of t...

/retail /devops

Bo Harald

Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,

Original rambling story telling here ...ChatGDP shortened and improved it in the previous post

AI-impact: 20-30% GDP growth a year or no more than 1-2% over 10 years? Quite a difference between the Silicon Valley evangelists and the pessimistic Daron Acemoglu as descibed in the Economist’s “Eureka all day long”. A very useful article indeed – that naturally has more questions than answers. To try to clear my thoughts I worked through my ow...

/ai /identity

Alex Kreger

Alex Kreger Founder and CEO at UXDA Financial UX Design

From Commodity to Couture: Why Design in Banking Stays Untapped Competitive Edge

In a world where people wear their brands like badges of identity—from the phone in their hand to the sneakers on their feet—banking remains curiously invisible. Its digital products are often indistinguishable, stripped of soul, wrapped in sameness. But this week, something rare happened. Because here’s the paradox: while consumer brands chase em...

/retail /identity

Retired Member

Retired Member 

Data Driven Investment Manager - Unlock the value proposition through Data strategy

DATA - A KEY DIFFERENTIATOR IN BUSINESS VALUE GENERATION In today’s fiercely competitive market conditions, investment managers are looking at various ways to differentiate themselves from the competition. Having effective Data Strategy is critical to unlock the power of data that the organisation can harness to its competitive advantage, be it to...

/markets

Darren Carvalho

Darren Carvalho Co-Founder and Co-CEO at MetaWealth

After Stablecoins, Tokenized Assets Will Be The Next Major Institutional Play in Blockchain

Recent institutional interest in stablecoins has been something of a watershed moment for the crypto industry. Not only has the mainstream adoption of stablecoins signalled a renewed interest in and a broader acceptance of blockchain, but it is the first sign of the convergence of decentralised finance (DeFi) and traditional finance (TradFi). Majo...

/regulation /retail

Alex Kreger

Alex Kreger Founder and CEO at UXDA Financial UX Design

Will AI Ignite the Next Flock of Black Swans? Scramble for Antifragile Digital Banking Starts Now

Have you ever seen a live black swan? I hadn't until recently. During my recent vacation, every morning and evening on the way to breakfast and dinner, I passed a flock of black swans housed on the hotel grounds. By the second day, they became just part of the scenery — beautiful, yes, but familiar. It made me think. In his book, Nassim Taleb des...

/ai /predictions

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