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Innovation in Financial Services

A discussion of trends in innovation management within financial institutions, and the key processes, technology and cultural shifts driving innovation.

Nick Ogden

Nick Ogden Chairman at Ogden Research

Voice recognition Part 2

Gary Wright see https://www.finextra.com/blogs/fullblog.aspx?blogid=2447 sat and listened to a presentation that I made on Tuesday and wrote up a piece on his blog, due to reasons far beyond our understanding (technical issue we suspect) I have been unable to post my reply to a very extensive comments on to his blog site, so I apologise for th

/payments

Stanley Epstein

Stanley Epstein Associate at Citadel Advantage Group

The financial crisis and operational risk management

As a committed operational risk professional, I cannot help but stare in amazement amidst all the financial ruin and desolation that surrounds us. There has been a lot of hand-wringing and pronouncements about credit risk, liquidity problems, lack of trust and the like. However to my mind these are all smoke. And this smoke conceals the fundamenta...

/regulation

Elton Cane

Elton Cane Digital product delivery at News Corp Australia

Linking investment bank remuneration to risk assumption.

Earlier this week The Guardian had an interesting piece on the bonus culture at investment banks. The Financial Services Authority has written to the chief executives of major firms to urge them to review pay policies to ensure they take account of the risks being run by traders. And UBS is already moving in this direction by devising a system th...

/regulation /wholesale

Retired Member

Retired Member 

One Million Jobs Lost Globally - More To Come

In September, I blogged here on Finextra saying (paraphrased) 'sell NOW, we have already, it is going to get a lot more ugly and could be worse than 1929'. By my count the global job losses (based on a pretty quick scan, it is probably a lot more) is over 1m now, mostly in recent months. I've put the full list up below but the finextra site still ...

/retail

Retired Member

Retired Member 

Plan your christmas gifts - using a tool from your bank

Today I was reading the Netbanker blog about Zions Bank gift planner. I find it very innovative, a new value-added service which helps the bank to make their customers loyal. It helps to list your gifts, plan budget for them and track the spending per item. I think this is the path what should be followed by banks: provide useful tools and service...

Retired Member

Retired Member 

Web in cars - web banking in cars?

Watching the answer of Mercedes to BMW's iDrive, I think the dashboard screen makes a perfect web-browsing interface. And if it is a simple web browser built-in, why not make an online banking clone for this "channel" as well? The challenge is to make use of the dial-like navigation device and how to input numbers with it. I wonder what ...

Retired Member

Retired Member 

Fragmentation Index - Congratulations Fidessa

With the introduction of MIFID fragmenting liquidity was inevitable. Keeping a meaningful eye on it in a usable manner however is and will continue to be a challenge. Congratulations to Fidessa for making a start with a reasonable quality fragmentation index. I expect this will be the first of many such services. I predict over time we will also se...

Elton Cane

Elton Cane Digital product delivery at News Corp Australia

Will government backers stifle innovation?

Will state involvement in bank ownership stifle innovation at those groups that have taken bail-out money? As banks step back from serving the low end of the economy, which is perceived as too risky, will governments have to step in and offer basic financial products to this sector of the economy? I had an interesting discussion over breakfast at...

/retail /wholesale

Retired Member

Retired Member 

If I Wanted To Be A Bank Could I Have All Girls?

I read Sriram's blog about having a dream - wanting to be a bank. It got me dreaming. If I wanted to be a bank who might I choose to run it? Being a bit of an alternative thinker I thought - who would go the hardest, but do it nicely and with a smile? Well, having a very bright and popular wife, I was reminded that there must be some under-appreci...

/retail

Retired Member

Retired Member 

No Mobile Transactions, Hello Fee Per Month?

I welcome confirmation of our own conclusions that customers want to use their mobile similarly to ATM usage patterns - primarily for balances. The transaction part they'll have to do without for the moment (with Monitise, until they sort out those stick on NFC thingys?) Fees? I expect there will be some downward pressure on fees from customers wh...

/retail

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